Relationship Manager - B2C

Wizard Lifestyle Services (opc); New Delhi; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Performance-based incentives

Paid holidays

Growth opportunities

Supportive work environment

Job summary

Wizard Lifestyle Services (opc) is seeking a customer-focused inside sales professional in Delhi to convert leads into paying retail customers and manage the end-to-end relationship through delivery.

You will handle lead flow from multiple channels, quote accurately, and stay the single point of contact through delivery while driving repeat business and referrals.

Qualifications

• 2 to 5 years in inside sales, telesales, customer service, or a B2C relationship role.
• Strong spoken Hindi and English; comfortable on the phone for extended periods.
• Consultative rather than pushy; service business, not hard-sell product.
• Working knowledge of CRM tools and basic spreadsheets.
• Graduate in any discipline.

Responsibilities

• Lead Management & Conversion: handle daily lead flow from various channels and contact leads quickly.
• Service Consultation: know the full service portfolio and quote the right pricing tier.
• Order Creation & Handoff: capture complete details and hand off to Operations.
• Customer Relationship & Retention: be the single point of contact through delivery and drive repeat business.
• Upselling & Wallet Share: identify adjacent needs and cross-sell relevant services.
• CRM Discipline: log every interaction on the same day and maintain pipeline accuracy.
• Reporting: submit daily call numbers and weekly pipeline review.

Skills

Inside sales

Telesales

Customer service

CRM tools

Hindi

English

Education

Bachelor's degree

Tools

CRM

Spreadsheets

Job description

Role Summary

Convert inbound and campaign-generated leads into paying retail customers, then own the relationship through delivery. You are the face of Wizard to individual customers the person who understands what they need, quotes it correctly, and makes sure it actually gets done.

Key Responsibilities

1. Lead Management & Conversion

• Work the daily lead flow from Meta, Google, MyGate, society WhatsApp broadcasts, and society camps.
• Call every assigned lead within the defined response window speed of first contact is the single biggest driver of conversion.
• Qualify the requirement, explain the relevant service, quote accurately, and close.
• Maintain a personal conversion target agreed with the Operation Manager.

2. Service Consultation

• Know the full B2C service portfolio in detail documentation services, personal errands, concierge tasks, pickup and delivery, and related offerings.
• Recommend the right service and the correct pricing tier for each customer.
• Never over-promise on turnaround; a missed commitment costs more than a lost lead.

3. Order Creation & Handoff

• Capture complete and accurate requirement details customer details, documents required, addresses, deadlines, and special instructions.
• Hand off cleanly to the Operations Executive. Incomplete handoffs are treated as your error, not Operations'.

4. Customer Relationship & Retention

• Stay the customer's single point of contact through delivery and proactively update on progress.
• Handle escalations before they become complaints.
• Drive repeat business and referrals retail customers with a good first experience are the cheapest acquisition channel we have.

5. Upselling & Wallet Share

• Identify adjacent needs during conversation and cross-sell relevant services.
• Track repeat purchase rate across your own customer base.

6. CRM Discipline

• Log every lead, call, quote, and outcome in the CRM the same day.
• Maintain accurate, current pipeline status at all times.
• The CRM is the only record of what happened if it isn't logged, it didn't happen.

7. Reporting

• Submit daily call and conversion numbers, and a weekly pipeline review, to the Operation Manager.
• Flag lead-quality issues early so marketing spend can be corrected.

Requirements

• 2 to 5 years in inside sales, telesales, customer service, or a B2C relationship role.
• Strong spoken Hindi and English; comfortable on the phone for extended periods.
• Consultative rather than pushy this is a service business, not a hard-sell product.
• Working knowledge of CRM tools and basic spreadsheets.
• Graduate in any discipline.

Good to Have

• Experience in concierge, hospitality, real estate, or home-services sales.
• Prior exposure to society or community-based lead sources.

Salary & Benefits

• Performance-based incentives.
• Paid holidays as per company policy.
• Opportunity for growth.
• Supportive work environment.