Video Support Executive

Speshally.nhs; Bhopal; Hybrid; INR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work options

Career growth opportunities

Competitive salary

Job summary

Speshally.nhs is seeking a Video Support Executive to provide high-quality video support for inquiries and issues. You will respond to requests from clients and internal teams, troubleshoot playback and streaming problems, and coordinate with production teams to ensure timely delivery of video content.

The ideal candidate will blend technical prowess with strong communication skills, and will document processes while offering guidance on video tools.

Qualifications

• Experience with video editing software.
• Familiarity with video streaming platforms.
• Technical troubleshooting skills.
• Excellent communication skills.
• Good problem-solving abilities.

Responsibilities

• Respond to video support requests from clients and internal teams.
• Assist in troubleshooting video playback and streaming issues.
• Coordinate with production teams to ensure timely delivery of video content.
• Maintain documentation of video support processes and solutions.
• Provide training and guidance on video tools and platforms.

Skills

Video editing

Video streaming

Technical troubleshooting

Excellent communication

Problem-solving

Education

Degree in Media Production/Communications

Job description

The Role

The Video Support Executive will be responsible for providing high-quality support for video-related inquiries and issues. This role involves collaborating with various teams to ensure seamless video production and delivery.

• Respond to video support requests from clients and internal teams.
• Assist in troubleshooting video playback and streaming issues.
• Coordinate with production teams to ensure timely delivery of video content.
• Maintain documentation of video support processes and solutions.
• Provide training and guidance on video tools and platforms.

Team Structure: You will work closely with the video production team, IT support, and customer service representatives.

Ideal Profile

The ideal candidate will possess a blend of technical and interpersonal skills to effectively support video operations.

• Experience with video editing software.
• Familiarity with video streaming platforms.
• Technical troubleshooting skills.
• Excellent communication skills.
• Problem-solving abilities.

Education: A degree in Media Production, Communications, or a related field is preferred.

What's On Offer

This is a permanent, full-time position with competitive salary and benefits. Opportunities for professional growth and development are available, along with a collaborative and innovative work culture. Remote work options may be considered.