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Hewlett Packard Enterprise; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Field Technical Support Associate 2 in Pune, Maharashtra. This role is essential for delivering tailored post-sales software services, responding to customer queries, and maintaining high satisfaction through effective troubleshooting.

The candidate will also be responsible for monitoring issues proactively to ensure swift resolution, adhering to operational standards, and working collaboratively under supervision.

Qualifications

• Responsible for delivering tailored post-sales software services to local accounts.
• Utilizes proactive monitoring for issue prevention and maintains high customer satisfaction.
• Troubleshoots IT infrastructure problems.

Responsibilities

• Responds to a range of queries related to software services.
• Addresses customer requirements and resolves issues promptly.
• Adheres to operational plans and performs assigned tasks under supervision.

Job description

Field Technical Support Associate 2 page is loaded## Field Technical Support Associate 2locations: Pune, Maharashtra, Indiatime type: Full timeposted on: Posted Todayjob requisition id: HPHS068Field Technical Support Associate 2**Description -**This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision.DisclaimerThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.**Job -**Services**Schedule -**Full time**Shift -**No shift premium (India)**Travel -****Relocation -****Equal Opportunity Employer (EEO) -**HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s or read about your rights as an applicant under the law here: “"Learn more about HP personal data practices at , (where applicable), , and .You can be yourself at HP.Click to submit a request for support.