External Title: Trade Floor Support, Internal Title: Field Technical Support Associate 2

HP; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

HP is seeking a Field Technical Support Associate 2 in Mumbai to deliver tailored post-sales software services to local accounts, respond to queries, and monitor systems to prevent issues.

The role focuses on maintaining high customer satisfaction by addressing requirements, troubleshooting IT infrastructure and supporting operations under supervision. This full-time position in India offers exposure to enterprise environments and HP's EEO commitment.

Qualifications

• Deliver tailored post-sales software services to local accounts.
• Respond to a range of queries and incident requests.
• Use proactive monitoring to prevent issues.
• Maintain high customer satisfaction by addressing requirements and resolving issues promptly.
• Troubleshoot IT infrastructure problems and adhere to standards.
• Support operational plans and perform assigned tasks under supervision.

Job description

External Title: Trade Floor Support, Internal Title: Field Technical Support Associate 2

Description

This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision.

DisclaimerThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Services

Schedule

Full time

Shift

No shift premium (India)

Travel

Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"