Field Technical support Associate

HP; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

HP in Mumbai is seeking a Field Technical Support Associate to engage with customers, perform installations, maintenance, and repairs on equipment, and deliver standardized services that meet quality benchmarks.

You will analyze IT issues, maintain documentation, and provide site support while adhering to guidelines and confidentiality. Typical duties include troubleshooting and assisting service providers under supervision.

Qualifications

• High School Diploma/GED/HS education or equivalent work experience.
• Typically 0-2 years of work experience, preferably in HP products or related field.

Responsibilities

• Engages with customers to ascertain needs and enhance satisfaction following procedures.
• Performs installations, reinstallations, maintenance, and repairs on customer equipment.
• Delivers standardized services meeting quality benchmarks.
• Uses data from reliable sources to align with product requirements.
• Analyzes, troubleshoots, and resolves IT infrastructure issues across servers, storage, and networking.
• Maintains documentation on work orders, software, inventory, and related paperwork.
• Provides site support for break-fix activity and technical assistance to service providers.
• Learns job skills, completes routine tasks under guidance, and ensures confidentiality.
• Supports new processes and shares technical information with colleagues and clients.
• Solves defined problems using established procedures and delivers basic tasks under supervision.

Skills

Automation

Chemistry

Commissioning

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Environment Health And Safety

Field Service Management

Hand Tools

Key Performance Indicators (KPIs)

Operating Systems

Preventive Maintenance

Process Improvement

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Education

High School Diploma/GED/Higher Secondary education

0-2 years work experience (HP products or related field)

Job description

Field Technical support Associate

Description -

Job Summary

• This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations, maintenance, and repairs on customer equipment according to industry standards. The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality.

Responsibilities

• Engages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met.
• Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices.
• Delivers standardized services that meet established quality benchmarks.
• Leverages data from reliable sources to ensure precise alignment with customer product requirements.
• Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
• Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
• Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers.
• Acquires job skills and completes routine assignments/tasks, adhering to guidelines, and ensuring confidentiality in all dealings with company data.
• Assists in implementing new processes, supports department‑level operational plans, and shares technical information with colleagues and clients.
• Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Preferred Certifications

• NA

Knowledge & Skills

• Automation
• Chemistry
• Commissioning
• Customer Relationship Management
• Customer Support
• Electrical Engineering
• Electromechanics
• Electronics
• Environment Health And Safety
• Field Service Management
• Hand Tools
• Key Performance Indicators (KPIs)
• Operating Systems
• Preventive Maintenance
• Process Improvement
• Safety Standards
• Technical Services
• Technical Support
• Technical Training
• Test Equipment

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts own work and acts as a team member by providing information in support of team efforts.

Complexity

• Works on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job - Services

Schedule - Full time

Shift - First Shift (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"