Field Technical Support Associate 2

HP; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

HP in Bengaluru, India, is seeking a Field Technical Support Associate 2 to deliver post-sales software services to local accounts and respond to a range of customer queries.

You will monitor systems proactively to prevent issues, troubleshoot IT infrastructure problems, and participate in operational planning, performing tasks under supervision to uphold HP’s standards.

This full-time role offers steady development within a global technology leader and exposure to enterprise customers.

Responsibilities

• Deliver tailored post-sales software services to local accounts.
• Respond to a range of queries and monitor proactively to prevent issues.
• Troubleshoot IT infrastructure problems and maintain service standards.
• Support operational plans and complete tasks under supervision.

Job description

Field Technical Support Associate 2

Description -

This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision.DisclaimerThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"