External Title Desktop Support Engineer Internal Title Field Technical Support Associate 1

HP; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

HP is seeking a dedicated post-sales software services professional to deliver tailored support to local accounts, respond to a range of queries, and use proactive monitoring to prevent issues.

You will help maintain high customer satisfaction by addressing requirements and resolving problems promptly, while performing IT infrastructure troubleshooting and adhering to company standards in a full-time role based in India.

Job description

Job Description:

This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Description

Services

Schedule

Full time

Shift

No shift premium (India)

Travel

No

Relocation

Not Specified

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”

Requirements: