Video Conferencing Technician

Kinly; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Job summary

Kinly, a leading AV and unified communications integrator, seeks a Video Conferencing Technician in Hyderabad, India. You will provide in-room and remote support, liaising with VNOC and the service delivery team to ensure smooth delivery of Managed Videoconferencing Services for a dedicated client.

The role requires troubleshooting of non-functional AV equipment, configuring multi-room events, and strong English communication.

Qualifications

• Experience with videoconferencing standards.
• Ability to troubleshoot AV conferencing systems.
• Experience with major videoconferencing equipment (Teams, WebEx, Zoom, Cisco, Poly).
• Strong communication skills and fluent in English.

Responsibilities

• Complete tier 1-3 troubleshooting of non-functional AV equipment.
• Assist in setup and support of multi-room events.
• Conduct break fixes and preventative maintenance checks.
• Communicate with end users to diagnose and resolve issues.

Skills

Video conferencing standards

AV troubleshooting

VC platforms (Teams/WebEx/Zoom)

English fluency

Tools

Teams

WebEx

Zoom

Cisco codecs

Poly

Job description

Hyderabad, IndiaSalary:

INR 15000 - 25000 (dependent on experience), plus company benefitsInterview Process:

2-stage (Virtual and Face-to-face)Hours:

Monday – Friday – 40 hours (8am – 5pm)Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Role: Video Conferencing TechnicianContract Type: Full-time, Contract until February2028Location: Hyderabad, IndiaSalary: INR 15000 - 25000 (dependent on experience), plus company benefitsInterview Process: 2-stage (Virtual and Face-to-face)Hours: Monday – Friday – 40 hours (8am – 5pm)Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences. Exciting new opportunity has arisen for a proven VC Technician to join a well-known globally recognised business, to be responsible for in room and remote resolution support liaising with the VNOC and management to ensure smooth delivery of the Managed Videoconferencing Service for a dedicated client. The position will need to be engaged with all key customers, act as a liaison between customer and entire service delivery team and be responsible for measuring customer satisfaction, identifying areas of service improvement, delivering solutions and implementing long term improvement plans across the customers’ on-site support team. Reports to Service Delivery Manager and On-Site Lead’s for day to day priorities and tasks

Key responsibilities:

• Complete tier 1-3 troubleshooting of any non-functional AV equipment
• Assist in the set-up and support of high level multi room events
• Conduct break fixes and assist in preventative maintenance checks
• Communicate with end users to assist with diagnosing and resolving issues
• Respond with a sense of urgency when receiving customer correspondence
• Assist in the set up and support of high level, multi room events
• Escalate any technical issues found in the rooms and conduct break/fix
• Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets.
• Update and recommend processes and procedure changes to better assist customers

Skills and experience:

• Working knowledge of videoconferencing standards
• Ability to troubleshooting of AV Conferencing systems
• Working experience with major videoconferencing equipment such as: Teams, WebEx, Zoom, Codec’s Cisco, Poly
• Strong communication skills and fluent in English

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email [e-mail] outlining your requirements.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.