Audio Visual Subject Matter Expert (EMEA)

Kinly’s Global Services; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Kinly seeks an AV Subject Matter Expert for its Hyderabad client site to provide advanced remote and on-site AV support. You will troubleshoot Crestron, Q-SYS, Appspace, Vbrick, Cisco and MTR systems, guiding engineers and documenting insights.

Experience in enterprise AV environments is required, with certifications preferred. The role follows EMEA hours and offers benefits through Kinly. Training and collaboration with global teams are key aspects.

Qualifications

• Solid corporate AV support experience.
• Advanced knowledge of Crestron, Q-SYS, Appspace, Vbrick, Cisco, and MTR systems.

Responsibilities

• Deliver advanced remote technical support for AV systems across global locations.
• Troubleshoot and resolve issues with Crestron Toolbox, Q-SYS Designer, MTR Admin Center, and related tools.
• Provide real-time guidance and support to on-site engineers for physical interventions.
• Document recurring issues and share technical insights with the team.
• Collaborate with AV SMEs, network engineers and stakeholders to resolve complex problems.
• Support escalation processes with timely responses under team lead guidance.
• Create and update internal documentation like FAQs and playbooks.
• Contribute lessons learned to the broader AV support team.
• Troubleshoot Crestron control panels, processors and switchers remotely.
• Assist in firmware updates and configuration reviews as directed.
• Troubleshoot Q-SYS audio signal flow, DSP issues and network conflicts.
• Use Q-SYS Designer to remotely investigate AV concerns.
• Diagnose digital signage playback and scheduling issues.
• Manage Appspace user configurations and remote display integrations.
• Support live and on-demand video streaming troubleshooting.
• Configure and monitor encoder settings and stream delivery paths.
• Troubleshoot Cisco video endpoints and Webex room systems.
• Remote troubleshooting of MTR peripherals (displays, cameras, mics).
• Resolve call quality, connectivity and meeting integration issues.

Skills

Crestron

Q-SYS

Appspace

Vbrick

Cisco

MTR (Microsoft Teams Rooms)

Tools

Crestron Toolbox

Q-SYS Designer

MTR Admin Center

SMPL Debugger

Text Console

DM Tool

Job description

Role: AV Subject Matter Expert (Hyderabad)

Location:Hyderabad, India (based on client site 5 days per week)

Salary:Negotiable (Dependent on experience), plus company benefits

Days:Monday - Friday

Shifts: EMEA hours 07:00-19:00 CET (11:30 AM - 11:30 PM IST)

As one of our major clients continues to expand and require additional services from Yorktel-Kinly, we now have opportunities for a number of proven AV Engineers / AV Subject Matter Experts to join our highly talented onsite team at a fantastic client site in Hyderabad.

With a focus on providing exceptional technical support, for AV systems including Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Rooms (MTR) and working as part of our established global technical team, this opportunity provides a clear pathway for professional development, and longer-term career opportunities.

You’ll be working with a high-profile client, gaining invaluable experience and exposure that will accelerate your career.

In this role, you will focus on advanced troubleshooting, ticket resolution, and remote guidance for on-site engineers. You will contribute to the efficiency and reliability of AV services by delivering high-quality support and maintaining documentation.

This is a technical role focused solely on AV troubleshooting, execution and problem-solving.

Key responsibilities:

• Deliver advanced remote technical support for AV systems across global locations

• Troubleshoot and resolve issues using tools such as Crestron Toolbox, Q-SYS Designer, MTR Admin Center, etc.

• Provide real-time support and step-by-step guidance to on-site engineers for physical interventions when required

• Identify recurring issues and document technical insights for team reference

• Work closely with fellow AV SMEs, network engineers, and stakeholders to resolve complex technical problems

• Support escalation processes by providing timely and thorough responses to high-priority issues, under the guidance of the team lead

• Assist in creating and updating internal documentation, including FAQs, playbooks, and troubleshooting guides

• Contribute technical insights and lessons learned to support the broader AV support team

• Use Crestron Toolbox and associated tools (SMPL Debugger, Text Console, DM Tool, etc.) for remote diagnostics

• Troubleshoot issues with Crestron control panels, processors, and switchers

• Support firmware updates and configuration reviews as directed

• Troubleshoot Q-SYS audio signal flow, DSP issues, and network conflicts

• Use Q-SYS Designer Software to remotely investigate and resolve AV concerns

• Diagnose issues related to digital signage content, playback, and scheduling

• Manage Appspace user configurations and troubleshoot display integrations remotely

• Support live and on-demand video streaming troubleshooting.

• Monitor and configure encoder settings and stream delivery pathways.

• Troubleshoot Cisco video endpoints and room systems (Webex Rooms, codecs, touch panels)

• Remotely troubleshoot MTR peripherals (displays, cameras, microphones)

• Resolve issues with call quality, connectivity, and meeting platform integration

Skills and experience:

• Solid corporate experience, with a proven background in providing AV technical support

• Advanced knowledge of Crestron, Q-SYS, Appspace, Vbrick, Cisco, and MTR systems, covering control, audio, video, and network integration.

• Experience with Crestron Toolbox & Q-SYS Designer is mandatory

• Strong troubleshooting skills for complex hardware, software, and network issues across AV platforms

• Ability to clearly explain technical details to team members, clients, and stakeholders

• Certifications: CTS, Crestron, QSC, or Microsoft certifications are preferred.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email [e-mail] your requirements.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive.