Vice President Professional Services

Zycus; Bengaluru; Hybrid; INR 4,000,000 - 9,000,000; Full time

Job summary

Zycus is seeking a Vice President / AVP of Professional Services for the EMEA-APAC region. You will lead a lean, high-performing team delivering end-to-end enterprise transformations with a focus on customer value realization and AI-first delivery models.

You will own regional P&L, partner with Sales for deal shaping, and drive measurable business outcomes across Fortune 500 clients, leveraging ERP integrations and AI accelerators to accelerate Go-Lives.

Qualifications

• 12 to 18 years in Enterprise Software/SaaS delivery.
• Experience managing lean, high-impact teams of Directors, Consultants and PMs.
• Regional leadership across EMEA and APAC delivery orgs.

Responsibilities

• Define and execute the Professional Services strategy for EMEA-APAC region.
• Own end-to-end P&L for the region with focus on profitability and efficiency.
• Direct large, complex transformation programs with ERP ecosystems (SAP, Oracle, MS Dynamics).
• Drive Time-to-Value mindset and disciplined project management.
• Champion AI-first delivery models and modern delivery tooling.

Skills

Leadership

Delivery management

Regional leadership

P&L ownership

ERP integrations

AI/Agentic AI awareness

Job description

We are hiring Vice President / AVP of Professional Services for EMEA-APAC is a cornerstone leadership role responsible for the end-to-end delivery of Zycus' AI-native Source-to-Pay suite. You will lead a high-performing regional organization, ensuring that large-scale enterprise transformations are executed with precision, technical integrity, and a relentless focus on customer value realization. This role requires a leader who excels in high-stakes delivery management while maintaining a lean, agile team structure.

Key Responsibilities

Strategic Leadership & Regional Operations

• Define and execute the Professional Services strategy for the EMEA-APAC region, tailoring delivery models to diverse regional markets.
• Own the end-to-end P&L for the region, focusing on optimal resource allocation, profitability, and operational efficiency within a lean organizational structure.

Delivery Excellence & Ecosystem Integration

• Direct large, complex global transformation programs, ensuring seamless integrations with major ERP ecosystems (e.g., SAP, Oracle, Microsoft Dynamics).
• Drive a "Time-to-Value" (TTV) mindset, accelerating customer Go-Lives and ROI through disciplined project management.
• Enforce rigorous PMO governance across a tiered team of Directors, Consultants, and Project Managers to ensure consistent quality.

Innovation & Agentic AI Transition

• Champion the transition from traditional SaaS implementation to Agentic AI / AI-first delivery models.
• Leverage automation and AI-driven accelerators to modernize delivery toolkits, improving implementation speed and adoption.
• Partner closely with Sales to manage the Sales-to-Services hand-off, ensuring SOW integrity, margin protection, and delivery feasibility.
• Provide strategic delivery insights during pre-sales and deal shaping for high-value regional pursuits.

Customer Value & Advocacy

• Partner with CXOs of Fortune 500 clients to ensure enterprise-wide adoption and measurable business outcomes (cost optimization, compliance, process efficiency).
• Represent Zycus in industry forums, influencing procurement transformation and intelligent SaaS delivery.

Required Skills

• Experience: 12 to 18 Years in Enterprise Software/SaaS delivery, with a proven track record of managing end-to-end professional services.
• Leadership: Experience managing lean, high-impact teams of Project Managers, Consultants, and Directors.
• Domain Expertise: Strong preference for Source-to-Pay (S2P), Procurement, or Supply Chain; candidates from similarly complex enterprise domains (FinTech, ERP, CRM) are encouraged.
• Regional Expertise: Proven leadership across EMEA and APAC delivery organizations.
• Technical Literacy: Deep understanding of ERP integrations and a strong perspective on Generative/Agentic AI in enterprise delivery.
• Location: Based in or willing to relocate to Mumbai, Pune, or Bangalore.

Why Work with the Zycus Delivery Team

At Zycus, delivery is not just implementation - it is where enterprise transformation actually happens. This role offers a rare opportunity to operate at the intersection of AI innovation, global scale, and measurable business impact.

• Lead the AI-First Delivery Revolution
• Be at the forefront of shifting from traditional SaaS rollouts to Agentic AI-driven autonomous procurement ecosystems. Zycus is one of the few platforms globally embedding AI deeply into execution - not just as a feature.
• Own High-Impact, CXO-Level Transformations
• Work directly with Fortune 500 leadership to drive multi-million dollar transformation programs, where success is measured not by go-live - but by real business outcomes (cost savings, compliance, efficiency).
• Operate with Real P&L Ownership
• Unlike many services roles, you will fully own regional P&L, balancing growth, margins, and delivery excellence - giving you true business leadership exposure.
• Build and Scale Lean, Elite Teams
• Zycus believes in high-talent density over large teams. You will lead a sharp, outcome-oriented organization, not a bloated services pyramid.
• Shape the Future of Enterprise Delivery
• Influence how global enterprises adopt AI in procurement, while co-creating delivery frameworks, accelerators, and IP that define the next decade of SaaS implementation.
• Global Exposure with Emerging Market Advantage
• Lead across EMEA and APAC -diverse, high-growth markets - while being anchored in India, one of the fastest-growing hubs for enterprise SaaS innovation.