Vice President Operations

Digitide; India; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

DigiTid Solutions in India seeks a dynamic Vice President of Operations (Business Excellence) to lead global process improvement, standardization and automation initiatives across BPM and shared services.

You will drive performance standards, partner with leadership to transform operations, embed Lean Six Sigma and AI-enabled automation, and guide governance and re-engineering efforts across geographies.

Qualifications

• 15+ yrs exp. in Operations/Business Excellence, BPM, BPO or shared services.
• Track record in driving standardization and automation-led transformation.
• Lean Six Sigma expertise (Black Belt or higher).
• Hands-on with process re-engineering and automation tools.
• Experience managing global processes and governing frameworks.
• Skills in leadership, stakeholder mgmt & changing management, essential.
• Excellent communication, analytical & problem-solving skills.

Responsibilities

• Lead business excellence initiatives for BPM portfolio standardization, including process governance and SOP development.
• Drive simplification, automation and digitization for enhanced scalability and efficiency.
• Act as Global Process Owner, aligning processes with best practices globally.
• Set and improve performance standards, evaluating delivery against benchmarks.
• Partner with operations to recover and stabilize underperforming accounts.
• Embed continuous improvement methodologies across the organization.
• Work with tech and analytics teams to integrate AI and automation into core processes.
• Measure and report on operational metrics, ensuring accountability.
• Support strategic initiatives and collaborate with the leadership team.
• Drive cultural change with a focus on operational discipline.

Skills

Leadership

Stakeholder mgmt

Change management

Communication

Analytical thinking

Problem solving

Lean Six Sigma

Automation tools

Global process governance

Tools

Process re-engineering tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

At DigiTid Solutions, we're changing the way businesses operate through innovative BPM strategies. We need a dynamic Vice President of Operations (Business Excellence) to lead the charge in driving efficiency, and process improvement globally. This role is instrumental in shaping our clients' success.

Responsibilities

• Lead business excellence initiatives for BPM portfolio standardization, including process governance and SOP development.
• Drive simplification, automation and digitization for enhanced scalability and efficiency.
• Act as Global Process Owner, aligning processes with best practices globally.
• Set and improve performance standards, evaluating delivery against benchmarks.
• Partner with operations to recover and stabilize underperforming accounts.
• Embed continuous improvement methodologies across the organization.
• Work with tech and analytics teams to integrate AI and automation into core processes.
• Measure and report on operational metrics, ensuring accountability.
• Support strategic initiatives and collaborate with the leadership team.
• Drive cultural change with a focus on operational discipline.

Qualifications

• 15+ yrs exp. in Operations/Business Excellence, BPM, BPO or shared services.
• Track record in driving standardization and automation-led transformation.
• Lean Six Sigma expertise (Black Belt or higher).
• Hands-on with process re-engineering and automation tools.
• Experience managing global processes and governing frameworks.
• Skills in leadership, stakeholder mgmt & changing management, essential.
• Excellent communication, analytical & problem-solving skills.

Job Info

• Job Identification 250088
• Job Category Customer Support/Operations | BPM