Vice President Customer Operations

SpaceBasic, Inc.; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Ownership and autonomy

Fast growth

Trust-driven culture

Mission-driven team

Job summary

SpaceBasic, Inc. is Asia’s largest AI-powered campus automation platform, helping universities become Smart Campuses with seamless experiences for students and staff. Institutions use a single platform to digitize housing, dining, access control and payments.

We’re seeking a high-ownership Ops & Implementation Lead (EdTech) to drive onboarding and implementation for new university accounts. You’ll bridge Sales, Product and customers, ensuring deployment on time and value from day one.

Qualifications

• 10+ years in customer operations, implementation, success or account management at a SaaS or technology company.
• Experience leading teams of 10+ through managers.
• Strong analytical skills and ability to build processes from scratch.

Responsibilities

• Own the full customer journey after signing: deployment, go-live, adoption and renewal.
• Collaborate with Customer Success and Account Management teams to ensure satisfaction.
• Maintain executive relationships with customer leadership and represent SpaceBasic in key meetings.
• Develop playbooks, metrics and systems to keep delivery consistent as we scale.

Skills

Customer ops

Implementation

Account management

SaaS

Leadership

Job description

• Function: Head of Customer Ops & Implementation (EdTech)

SpaceBasic is Asia’s largest AI-powered campus automation platform, that turns universities into Smart Campuses, with seamless experiences for students and staff. Institutions use a single integrated platform to digitize and automate key operations, including student housing (hostels), cafeteria management, access control and payments.

We’re recognised by Forbes Asia 30 Under 30, Entrepreneur India and the United Nations, and named to the GSV Cup 50 and QS HolonIQ South Asia EdTech 100.

What we're looking for

Your work impacts thousands of students and staff every day.

We’re looking for a high-ownership Ops & Implementation Lead (EdTech) to drive onboarding and implementation for new university accounts at SpaceBasic. You’ll be the bridge between Sales, Product, and our customers—ensuring our platform is deployed on time and delivers value from day one.

What You'll Do

• The full customer journey after signing: deployment, go-live, adoption and renewal
• Our Customer Success and Account Management teams
• Customer satisfaction and retention across all institutional customers
• Executive relationships with customer leadership, representing SpaceBasic in key meetings
• Playbooks, metrics and systems that keep delivery consistent as we scale
• Collaboration with Sales, Product and Engineering, reporting directly to the founders

Who You Are

• 10+ years in customer operations, implementation, success or account management at a SaaS or technology company
• 5+ years leading teams of 10 or more, ideally through managers
• Strong experience in higher education or K-12, or a process-driven industry
• A track record of owning renewals, retention and customer satisfaction at scale
• Proven ability to build processes and systems from scratch
• Credibility with senior customer stakeholders, including vice chancellors, registrars and directors
• Strong analytical skill

Why Join SpaceBasic?

Sharing a few insights into our scale in 2025: shorturl.at/ifzG3

• High-impact work: Your work reaches thousands of students and university staff every day.
• Ownership and autonomy: You own problems from start to finish.
• Fast growth: As the company scales, your role and responsibilities grow with it.
• Trust-driven culture: We focus on outcomes, not micromanagement.
• Mission-driven team: We’re building something that genuinely improves campus life.