Senior Associate, Client Operations

BNY Mellon; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

BNY Mellon in Pune is seeking a Senior Associate, Client Operations to join the Client Services team. You will work with external clients to resolve day-to-day issues and coordinate with internal resources to deliver solutions.

The role emphasizes problem solving, effective communication, and understanding of BNY Mellon products and services across geographies. It’s a hands-on role with opportunities to contribute to process improvements.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 5-9 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• No direct reports.

Responsibilities

• Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
• Apply advanced problem-solving skills, judgment, and experience to analyze information.
• Use developed communication skills to deliver high-quality service to a specialized client base.
• Provide clients information related to BNY Mellon’s products and services representing an array of lines of business and geographies.
• Leverage an in-depth understanding of broader BNY Mellon services and offerings.
• Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon.
• Resolve complex or non-routine client issues or inquiries, as needed.
• Use knowledge of client issues to contribute to business development efforts.
• Lead and participate in internal activities to improve the client experience.

Education

Bachelor’s degree or equivalent

Job description

Senior Associate, Client Operations

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate, Client Operations to join our Client Services team. This role is located in Pune.

In this role, you’ll make an impact in the following ways:

• Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.


• Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.


• Apply advanced problem-solving skills, judgment, and experience to analyze information.


• Use developed communication skills to deliver high-quality service to a specialized client base.


• Provide individuals at assigned clients information related to BNY Mellon’s products and services representing an array of lines of business and geographies.


• Leverage an in-depth understanding of broader BNY Mellon services and offerings.


• Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon.


• Resolve complex or non-routine client issues or inquiries, as needed.


• Use in-depth knowledge of client issues and needs to contribute to business development efforts.


• Use understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.


• Lead and participate in internal activities and initiatives designed to improve the client experience.


• Help develop process improvements.


• Provide guidance to less experienced team members.


• Support multiple, complex client accounts.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.


• 5-9 years of total work experience preferred.


• Experience in an operational area and/or client services preferred.


• No direct reports.

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025


• World’s Most Admired Companies, Fortune 2025


• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.