Veterinary Hospital Unit Manager (Preferring Restaurant Managers)

Sanchu Animal Hospital - A Unit of CavinKare Retail (P) Ltd; Chengalpattu; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Sanchu Animal Hospital - A Unit of CavinKare Retail (P) Ltd in Chennai is seeking a Unit Manager to lead daily operations across diagnostics, grooming, and boarding, drawing on hospitality and multi-shift experience to deliver high service standards for pet owners.

The role focuses on staff scheduling, customer experience, financial performance, and team leadership, with a strong emphasis on process quality, safety, and profitability in a fast-paced pet care environment.

Qualifications

• 3+ years in Restaurant/F&B management or operations in hospitality.
• Proven shift roster management and duty rota creation experience.
• Hands-on experience with revenue reporting, P&L management, and hitting unit sales/profit targets.
• Strong interpersonal and conflict-resolution skills with a customer-first mindset.

Responsibilities

• Roster and duty rota management to ensure full coverage across all hospital services.
• Oversee daily operations and ensure smooth handoffs between departments.
• Maintain clean, safe facilities and ensure regulatory compliance.
• Drive profitability with P&L oversight and cost control.
• Lead, coach and evaluate a multi-disciplinary team.

Skills

F&B management

Shift roster management

P&L management

Customer communication

Job description

Job Title: Unit Manager for Veterinary Hospital

Location: Chennai(Ambattur & Tambaram)

Position Type: Full-time

Industry Target: Hospital Services (Veterinary Medical Services Sector)

About Us

We are a premier veterinary hospital dedicated to delivering top-tier care for pets. Beyond specialized clinical diagnostics, we offer high-end pet grooming and full-service pet boarding. We are seeking an operational leader with strong Food & Beverage (F&B) or Restaurant Management experience to bring high-standards service excellence, seamless shift handling, and sharp business acumen to our pet care facility.

Position Overview

The Veterinary Hospital Manager will oversee daily operations, team leadership, service delivery, and financial performance across our diagnostics, grooming, and boarding departments. You will leverage your experience in fast-paced customer service environments (such as high-volume restaurants or multi-shift F&B outlets) to optimize labor schedules, drive profitability, ensure quality control, and deliver exceptional experiences for pet owners.

Key Responsibilities

1. Operations & Shift Management

• Roster & Duty Rota Handling: Create and manage balanced team shift schedules to guarantee complete coverage across all operating hours (diagnostics, grooming, and boarding).
• Daily Workflow Optimization: Oversee day-to-day operations to ensure smooth transitions between shifts and seamless coordination between clinical, grooming, and boarding staff.
• Facilities & Process Management: Maintain clean, safe, and efficient operational standards aligned with industry regulations and company guidelines.

2. Customer Experience & Service Excellence

• Customer Relationship Management: Act as the primary point of escalation for customer feedback, inquiries, and complaints, resolving issues swiftly to maintain high client retention and satisfaction.
• Hospitality-Grade Service Delivery: Train and coach team members on delivering empathetic, clear, and proactive customer communication.
• Quality Assurance: Ensure service standards in grooming and boarding match premium hospitality benchmarks.

3. Financial Management & Revenue Targets

• P&L Responsibility: Take full ownership of unit profit-and-loss metrics, monitoring operational expenses, revenue benchmarks, and profitability targets.
• Stock & Inventory Audits: Perform regular inventory audits for grooming supplies, boarding amenities, and facility assets to minimize shrinkage and manage cost of goods sold (COGS).
• Financial Reporting: Prepare and submit routine revenue, inventory, and performance reports directly to senior executive management.

4. Team Leadership & People Operations

• Staff Leadership: Lead, mentor, and motivate a multi-disciplinary team consisting of receptionists, grooming technicians, boarding staff, and administrative support.
• Performance Reviews: Conduct performance evaluations, manage attendance records, and foster a high-performance work environment.

Qualifications & Requirements

Affinity for Animals: Mainly we look for person with Passion for pets and comfort working in a pet-centric hospital environment

• Background: 3+ years of experience as a Restaurant Manager, F&B Manager, Shift Manager, Duty Manager or Operations Manager in hospitality/F&B.
• Shift Leadership: Proven expertise in duty rota creation, shift roster management, and managing staff across overlapping or multi-shift schedules.
• Financial Skills: Hands-on experience with revenue reporting, P&L management, and meeting unit sales/profit targets.
• Communication: Good interpersonal and conflict-resolution skills with a strong customer-first mindset.

Compensation & Benefits

• Base Salary: Competitive base pay based on experience.
• Performance Incentives: Additional performance-based bonuses tied directly to unit profit and operational targets.