Vertical Head- Airline support

IndiGo (InterGlobe Aviation Ltd); Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

IndiGo (InterGlobe Aviation Ltd) Gurgaon is seeking a senior technology leader to oversee Airline Operations IT support, governance, security, and modernization across OCC, Flight Ops, Crew, Engineering, Airport Operations and Cargo.

You will own BAU, drive integrations, ensure availability, and lead ITIL practices while partnering with business leaders to translate priorities into technology roadmaps and AI-driven automation initiatives.

Qualifications

• Bachelor's level engineering in CS/EC or equivalent.
• Experience leading airline ops IT platforms is preferred.
• Knowledge of ITIL/ITSM, security controls, and APIs is essential.

Responsibilities

• Own BAU support and service delivery for mission-critical Airline Operations applications.
• Ensure high availability, business continuity, and operational resilience.
• Manage Incident, Problem, Change, Release, and Service Request processes.
• Drive application lifecycle management, upgrades, and platform modernization.
• Collaborate with architecture teams to implement scalable solutions.
• Drive ITIL/ITSM best practices and SLA compliance.
• Govern security vulnerabilities, audits, compliance, and risk management.
• Partner with business leaders across Operations, Airports, Engineering, OCC, Crew, Finance, and Digital teams.

Skills

Airline Ops Systems

Enterprise App Support

ITIL / ITSM

API Management

Cloud (Azure/AWS)

Security & Vulnerability

Vendor Management

AI & AIOps

Stakeholder Mgmt

Platform Modernization

SRE / Reliability

GCC Experience

Education

Engineering/Computer Science degree

Tools

APIs

Middleware

Microsoft tech integrations

Job description

Job Description - Vertical Head – Airline Support

Location: Gurgaon, India

Experience: 15+ years in Information Technology, with expertise in enterprise applications, integrations, ITSM, cybersecurity, stakeholder management, and digital transformation.

Role Summary

Lead the support, governance, security, and modernization of Airline Operations technology platforms across OCC, Flight Operations, Crew, Engineering, Airport Operations, and Cargo. Responsible for ensuring application stability, integration reliability, service excellence, stakeholder satisfaction, and AI-driven transformation initiatives.

Key Responsibilities

Application & Operations Management

• Own BAU support and service delivery for mission-critical Airline Operations applications.
• Ensure high availability, business continuity, and operational resilience.
• Manage Incident, Problem, Change, Release, and Service Request processes.
• Drive application lifecycle management, upgrades, and platform modernization.

Integrations & Platform Governance

• Manage enterprise integrations, APIs, middleware, and data exchange platforms.
• Ensure integration reliability and operational performance.
• Collaborate with architecture teams to implement scalable solutions.

ITSM, Security & Compliance

• Drive ITIL/ITSM best practices and SLA compliance.
• Govern security vulnerabilities, audits, compliance, and risk management.
• Ensure security controls are embedded across applications and integrations.

Stakeholder & Vendor Management

• Partner with business leaders across Operations, Airports, Engineering, OCC, Crew, Finance, and Digital teams.
• Manage vendor performance, contracts, and service delivery.
• Translate business priorities into technology roadmaps and execution plans.

AI & Digital Transformation

• Identify automation opportunities to improve productivity, reliability, and operational efficiency.

Team Leadership

• Lead and mentor application support and integration teams.
• Build capabilities in Cloud, AI, Automation, APIs, and SRE.
• Drive talent development and succession planning, Budgets

Required Skills

• Enterprise Application Support
• Airline Operations Systems
• ITSM / ITIL
• Integration & API Management
• Platforms Perfective and preventive maintenance
• Ensure platform version are always N-1
• SLA monitored w.r.t. L3 support
• Technical deep dive on Microsoft and Java tech integrations
• Cloud Technologies (Azure/AWS)
• Security & Vulnerability Management
• Vendor & Contract Management
• Generative AI, Agentic AI & AIOps
• Digital Transformation Leadership
• Executive Stakeholder Management

Preferred Qualifications

• Engineering/Computer Science degree (MBA preferred).
• ITIL, Cloud, Security, or Architecture certifications.
• Experience in Aviation, Airlines, Logistics, or Transportation domains.
• Experience working in or managing a GCC environment.

Success Metrics

• Application Availability >99.9%
• SLA Compliance >95%
• Reduction in Critical Incidents
• Security Compliance & Vulnerability Closure
• Integration Reliability
• Vendor Performance & Cost Optimization
• Stakeholder Satisfaction
• Team Capability Development
• AI Adoption & Automation Benefits Realization