IT Operations Specialist - Communication

Premium Aerotec; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Airbus seeks an IT operations and service management professional to lead escalations, manage ITSM processes, and ensure service delivery excellence. The role emphasizes collaboration with stakeholders, problem solving, and automation opportunities across the organization.

The ideal candidate has 4-7 years of IT operations experience, strong knowledge of ITIL and SAFe, and a proactive, customer-focused approach. Bachelors or Masters in CS or related field is preferred.

Qualifications

• Engineering graduate with 3-5 years of experience in software engineering applications.
• Experience in application support and maintenance, bug fixes, L2/L3 support for software products.
• Knowledge of ITIL concepts is advantageous.

Responsibilities

• Act as a point of contact for escalations around IT processes.
• Track and perform ITSM processes including incident, problem, change, configuration, and event management.
• Ensure ongoing service delivery meets customer requirements.
• Conduct discovery meetings to capture complex business requirements and identify automation opportunities.
• Serve as liaison between product management and technical resources during development and implementation.

Skills

IT service mgmt

Incident management

Problem solving

Change management

Communication

On-call readiness

Cross-functional collaboration

SAFe Agile

Service restoration

Analytical thinking

Education

Bachelor's or Master’s in CS or related

Tools

Jira

ServiceNow

SharePoint

Job description

Job Summary

IT Corporate Affairs Legal (DMGC) is responsible for the delivery of External websites on Airbus group communication perimeter. DGMC allows the Corporate Communication department to effectively help promote the digital transformation for the company ensuring delivery of the right message to the right audience. Major axes are:

• Digital Communications channels - publish and adapt content for multiple channels, analysis of channels traffic
• Digital Communication backbone - creation of communication content
• Events - organize and manage corporate and public events
• Branding - provide to consumers all products linked to the brand

Methodology is evolving from a traditional V cycle and single agile teams to the SAFe (Scaled Agile Framework) methodology to be able to scale up to large development teams.

Qualifications/Experience

We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We re looking above all for passionate people, eager to learn, willing to share, establishing innovative ways of working and influencing culture change.

Are you ready to share this exciting challenge with us

• Passion for the Service management, Service maintenance, Platform Services and its operation and Performance
• 4 -7 years of experience in IT operations and Service management
• Bachelors or Masters degree in Computer Science or related discipline preferred

Qualification Experience

• Engineering graduate with 3-5 years of experience software engineering applications
• Experience on application support and maintenance, bug fixes, L2 L3 support for software products. Knowledge of Tools like Jira, version one, Service Now are needed.
• Experience in web application, API development in any language is desirable (preferred .NET, Java or Python). Ability to do CQC (Code quality checks). Practical experience with any relational database (preferred sql, mssql etc).
• Knowledge of major ITSL processes (e.g. incident, problem, change management) and preferred with the Airbus application landscape.
• Strong Analytical skills, Complex problem solving, ability to diagnose, reproduce address application issues.
• Individual proactive way of working. Experienced in collaborating with internal and external stakeholders, adaptation and learning of the business processes speak of the customer especially around functional design applications.
• Good understanding of server architecture (preferred cloud) and Engineering applications.
• Experienced in working within a product delivery lifecycle, SAFe Agile, Scaled Agile in software development. Strong sense of curiosity about people and new technologies.
• Experience of working in a distributed, cross functional team is a must.
• Preferred skills like Change Support, Documentation Production, Eco-design of Digital Services, Export Control Basics (USA and EU), Service Delivery, Service Level Management, Solution Performance Management, User Support, User management.
• Science graduate with minimum 8-12 years professional experience in Command center ops
• High level of energy and strong drive ability to adjust to changing priorities and make quick decisions with limited information are essential attributes in this role.
• Must have in depth knowledge and understanding of command center practices and skills.
• Strong organizational, communication customer service skills.
• Strong oral and written communication skills.
• Strong analytical and problem solving skills.
• Strong hands-on technical experience focus on problem solving and service restoration.
• Ability to effectively triage and resolve incidents, assist in change management and deployment support.
• Willingness to be on call, on off hours for a certain number of days every month.
• Knowledge and use of incident/problem management tool set such as Service Now, HP Service Center, SharePoint, Moogsoft, BMC Patrol, Solarwinds etc.
• Certification or strong knowledge of ITIL concepts is very advantageous.

Responsibilities

To be successful in this job, the individual must accomplish the following results:

• Act as a point of contact for escalations around IT processes in the organisation. Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations.
• Track and perform ITSM process, performance review across IT, provide status to IT leadership and recommend improvements. Performs the ITSM based support processes that include incident, problem, change, configuration, and event management.
• Ensure that ongoing service delivery and support meet agreed customer requirements.
• Conduct in-depth discovery meetings, targeted at understanding, capturing and identifying the complex business requirements and operational objectives of the customer, with recommendations on automation.
• Serves as liaison between product management teams and technical resources during the product development and implementation to ensure the integrity of the solution delivered.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.