Delivery Head – OSS/BSS

Spot Your Leaders & Consulting; Dadri; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Spot Your Leaders & Consulting is seeking a Delivery Head – OSS/BSS, Applications, CSI to lead transformation programs and CSI initiatives for strategic enterprise accounts. The role combines engineering depth with transformation leadership and consultative account stewardship to ensure reliable, scalable platforms and ongoing improvement.

Responsibilities include owning CSI programs, driving multi-phase roadmaps, and delivering measurable improvements across incident prevention, detection, and

Qualifications

• 15+ years of experience in Engineering, DevOps, OSS/BSS, or Enterprise Monitoring roles.
• Strong experience in program leadership across multiple concurrent engineering initiatives.
• Ability to drive business alignment, translate requirements into technical objectives, and deliver outcomes.
• Familiarity with OSS/BSS frameworks, planning, forecasting, and governance models.
• Excellent communication and stakeholder management skills across technical and executive levels.
• Capable of working in a blended environment (in-house + partners) in a matrix organization.

Responsibilities

• Own end-to-end CSI and OSS/BSS modernization programs across applications and automation.
• Drive multi-phase transformation roadmaps aligned with account objectives.
• Coordinate cross-functional teams (Platform Eng., DevOps, App Support, OSS/BSS, Database, Security, Network, NOC).
• Ensure programs deliver improvements in stability, efficiency and cost optimization.
• Lead CSI reviews and executive steering forums and maintain transparency on delivery status and risks.

Skills

Engineering/DevOps

OSS/BSS

Program leadership

Stakeholder management

Transformation leadership

Blended environment

Job description

Delivery Head – OSS/BSS, Application, CSI

Location: Noida / Gurugram

Role Overview

Deliver Head – Applications, OSS/BSS & Automation Programs is a senior leadership role responsible for driving continual service improvement (CSI) programs across applications, OSS/BSS platforms and automation.

In addition to technical and program leadership, this role carries account-level ownership, ensuring delivery excellence, stakeholder confidence, value realization, and long-term account health across strategic enterprise customers or internal business units.

The role blends engineering depth, transformation leadership, and consultative account stewardship to ensure platforms are reliable, scalable, and continuously improving.

Key Responsibilities

Strategic Program & CSI Leadership

• Own end-to-end planning and execution of CSI, OSS/BSS modernization, observability, infrastructure automation, and AI-led operations programs.
• Define and deliver multi-phase transformation roadmaps aligned with business priorities and account objectives.
• Drive cross-functional alignment across Platform Engineering, DevOps, Application Support, OSS/BSS, Database, Security, Network, and NOC teams.
• Ensure programs deliver measurable improvements in stability, efficiency, and cost optimization.
• Ensure initiatives directly improve incident prevention, faster detection, and root cause isolation.

Account Ownership & Stakeholder Management

• Act as the senior delivery and CSI owner for assigned strategic deliverables.
• Build and maintain strong relationships with customer IT leadership, OSS/BSS operations heads, and business stakeholders.
• Translate account expectations into clear technical programs, KPIs, and execution plans.
• Lead CSI reviews and executive steering forums.
• Ensure transparency on delivery status, risks, dependencies, and outcomes.

AI & Predictive Analytics Implementation

• Capacity optimization
• Performance anomaly forecasting
• Partner with data science and platform teams to productionize models and embed them into OSS/BSS and IT operations.
• Ensure AI initiatives move beyond PoCs to measurable operational outcomes.

Delivery Governance & Account Health

• Track program KPIs, milestones, and budget adherence.
• Identify and manage delivery risks, scope creep, and dependency challenges.
• Support account growth by identifying CSI-driven expansion opportunities in OSS/BSS and infrastructure domains.
• Ensure long-term account stability, trust, and value realization.

Skills & Experience

• 15+ years of experience in Engineering, DevOps, OSS/BSS, or Enterprise Monitoring roles.
• Strong experience in program leadership across multiple concurrent engineering initiatives.
• Ability to drive business alignment, translate requirements into technical objectives, and deliver outcomes.
• Familiarity with OSS/BSS frameworks, planning, forecasting, and governance models.
• Excellent communication and stakeholder management skills across technical and executive levels.
• Capable of working in a blended environment (in-house + partners) in a matrix organization.