Vertical Head- Airline support

IndiGo; Gurgaon; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

IndiGo is seeking aVertical Head – Airline Support to lead the governance, security, and modernization of Airline Operations technology across key domains. You will ensure high availability, incident management, and seamless integration across OCC, Flight Operations, Crew and Engineering.

Ideal candidates bring 15+ years in IT with airline domain expertise, strong stakeholder management, and a track record of driving digital transformation using AI, cloud, and automation.

Qualifications

• 15+ years in IT with airline operations domain and enterprise apps.
• Proven leadership in IT governance, security, and modernization.
• Experience across OCC, Flight Ops, Crew, Engineering, and Airports.

Responsibilities

• Own BAU support and service delivery for mission-critical Airline Operations applications.
• Drive platform modernization, upgrades, and lifecycle management.
• Lead ITSM processes, security audits, and SLA compliance.
• Oversee integrations, APIs, middleware, and data exchange platforms.
• Spearhead AI-driven transformation and automation initiatives.

Skills

Airline Operations Systems

ITIL / ITSM

Integration & API Management

Platform maintenance

N-1 versioning policy

SLA monitoring (L3)

Microsoft & Java integrations

Security & Vulnerability Mgmt

Generative AI & AIOps

Executive stakeholder mgmt

Job description

Job Description - Vertical Head – Airline Support

Location: Gurgaon, IndiaExperience: 15+ years in Information Technology, with expertise in enterprise applications, integrations, ITSM, cybersecurity, stakeholder management, and digital transformation.

Role Summary

Lead the support, governance, security, and modernization of Airline Operations technology platforms across OCC, Flight Operations, Crew, Engineering, Airport Operations, and Cargo. Responsible for ensuring application stability, integration reliability, service excellence, stakeholder satisfaction, and AI-driven transformation initiatives.

Key Responsibilities

Application & Operations Management

• Own BAU support and service delivery for mission-critical Airline Operations applications.
• Ensure high availability, business continuity, and operational resilience.
• Manage Incident, Problem, Change, Release, and Service Request processes.
• Drive application lifecycle management, upgrades, and platform modernization.

Integrations & Platform Governance

• Manage enterprise integrations, APIs, middleware, and data exchange platforms.
• Ensure integration reliability and operational performance.
• Collaborate with architecture teams to implement scalable solutions.

ITSM, Security & Compliance

• Drive ITIL/ITSM best practices and SLA compliance.
• Govern security vulnerabilities, audits, compliance, and risk management.
• Ensure security controls are embedded across applications and integrations.
• Partner with business leaders across Operations, Airports, Engineering, OCC, Crew, Finance, and Digital teams.
• Manage vendor performance, contracts, and service delivery.
• Translate business priorities into technology roadmaps and execution plans.

AI & Digital Transformation

• Identify automation opportunities to improve productivity, reliability, and operational efficiency.
• Lead and mentor application support and integration teams.
• Build capabilities in Cloud, AI, Automation, APIs, and SRE.
• Drive talent development and succession planning, Budgets

Required Skills

• Airline Operations Systems
• ITSM / ITIL
• Integration & API Management
• Platforms Perfective and preventive maintenance
• Ensure platform version are always N-1
• SLA monitored w.r.t. L3 support
• Technical deep dive on Microsoft and Java tech integrations
• Security & Vulnerability Management
• Generative AI, Agentic AI & AIOps
• Executive Stakeholder Management

Preferred Qualifications

• ITIL, Cloud, Security, or Architecture certifications.
• Experience in Aviation, Airlines, Logistics, or Transportation domains.
• Experience working in or managing a GCC environment.

Success Metrics

• Application Availability >99.9%
• SLA Compliance >95%
• Reduction in Critical Incidents
• Security Compliance & Vulnerability Closure
• Integration Reliability
• Stakeholder Satisfaction
• Team Capability Development
• AI Adoption & Automation Benefits Realization

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