Vendor VMS supplier management

Randstad Enterprise; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Randstad Enterprise in Bengaluru seeks an administrative professional to support supplier onboarding and back-office tasks across regions. You will manage vendor data, engage with MSP teams, and coordinate with legal, finance, and other services to ensure smooth supplier partnerships.

The role requires 1 year of admin experience, strong communication, and familiarity with ATS/VMS tools. This is a global role with collaboration across multiple regions and clients.

Qualifications

• Minimum 1 year of administration experience in HR or service centre.
• Ability to work unsupervised in a global role.
• Experience in commercial/technical support environment.
• Experience with implementations / project management.
• Experience in international staffing or recruitment preferred.

Responsibilities

• Onboard and support 3rd party suppliers across regions.
• Update internal databases and generate reports.
• Provide back-office support to account managers and MSP consultants.
• Coordinate with legal, finance and other teams to address supplier needs.
• Handle invoicing issues, logins, data changes and training modules.
• Maintain knowledge sharing and run training sessions.
• Manage client relations and ensure SLA adherence.
• Escalation handling and action planning.
• Support vendors across Salesforce VendorVault and related tools.

Skills

Data entry

Coordination

Vendor management

Communication

Process improvement

Education

1 year administration experience

Tools

Salesforce

VMS

ATS

DocuSign

VendorVault

Job description

• Manage and support the onboarding process of 3rd party suppliers including contacting, contracting and connecting agencies to tech systems across appropriate region(s)
• Update and manage internal databases accurately: data tracking and process improvements on selected account(s)
• Back-office support of operations/account managers, MSP consultants
• Identification of needs and requirements of suppliers, account teams and support services (legal, finance etc.) and advising them on how to use existing Supplier Management products and services.
• Helping issue resolution (invoicing problems, logins, data changes) through coordination between the necessary teams
• Creation of admin best practice and on-the-job training modules (designing process descriptions, guidelines)
• Participation in internal calls with the team and accounts
• Driving knowledge sharing (organization and provision of training)
• Support Account teams (attending meetings with Operations lead, as appropriate, provide best practice ideas plan and create necessary tooling, coordinate and run the project with Supply Advisor team members)
• Administrative, back-office support to Supplier Managers during project implementation
• Carry out prescribed internal client management activities and provides support to others by following existing procedures
• Manage complex questions and issues from suppliers, to support the organization.
• Provide support to client programs, by handling more complex, not standardized issues
• Act as an ambassador of the client, broad knowledge on client, trends, competitors
• Work with colleagues to solve issues; ownership for finding answers.
• Escalation handling and creating action plan based on feedback
• Monitor support process; verify appropriate approach of support
• Understanding of account SLAs in scorecards and support clients with expertise and give advice on SLA requirements.
• Provide friendly and responsive support via email / ticketing system and phone / chat
• End-to-end client process knowledge.

Data Collection & Analysis

• Maintain agency details (company, financial etc.) in internal (Salesforce) database accurately
• Compliance checking of suppliers, incl. gathering and reviewing certificates, proof documents of details provided (e.g. liability certificates, financial proof documents etc.) based on agreed terms & conditions / client requirements
• Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
• Develop and create more complex (not standardized) reports on technical support activities.

EXPERIENCE:

• A minimum of 1 years of administration experience in (preferably) human resources or service centre
• Experienced practitioner able to work unsupervised.
• Experience working in a commercial support environment.
• Preferably international experience in a staffing/recruitment organization.
• Experience on application support.
• Experience with implementations / project management experience.

Requirements

• This is a global role and the roles requires the individual to work with colleagues, suppliers and clients across all regions
• Possess outstanding oral and written communication skills
• Knowledge of VMS or ATS tools
• RSR structure and ways of working
• The 3 Regions in RSR: how does it work
• Next to MSP and RPO also other RSR services
• Deep client specific knowledge & knowledge on multiple clients
• Additional roles e.g. Buddy, local champion, Interns management
• Ability to work in a metrics driven environment
• Regional local laws knowledge
• Basic: manage daily operational tasks in ATS/ VMS system, DocuSign, Salesforce (VendorVault)