expert, procurement

Randstad Staffing; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Randstad Sourceright is seeking a Senior Operations Expert (SOW – Process & Governance Focus) based in India to lead global process standardization, VMS optimization, and compliance across APAC, EMEA, and Americas.

You will own SOPs, drive automation, monitor performance, and collaborate with stakeholders to deliver consistent, high-quality service for the client.

This role requires strong experience in SOW operations, risk management, and procurement, with excellent communication across regions.

Qualifications

• 5-8 years of experience in SOW operations, process governance, VMS optimization, or service delivery in a multinational environment.
• Extensive knowledge of global recruitment processes, risk management, and process optimization strategies.
• Strong understanding of VMS systems (preferably SAP Fieldglass), commercial models, rate card governance, and procurement operations.
• Process-oriented mindset with strong attention to detail and quality.
• Excellent communication, interpersonal, and organizational skills, capable of influencing across teams and regions.

Responsibilities

• Global Process Standardization & Governance: Own and standardize global SOW processes across regions.
• Develop, maintain, and update SOPs and working instructions reflecting best practices and regulatory requirements.
• Ensure all processes comply with legal, regulatory, and corporate requirements.
• VMS Optimization & Management: Drive VMS optimization to improve efficiency, accuracy, and compliance.
• Support configuration, workflow enhancements, automation, and reporting improvements in the VMS.
• Provide guidance and training to stakeholders on VMS best practices and governance.
• Continuous Improvement & Automation: Identify opportunities for optimization through data analysis and benchmarking.
• Lead automation and digitalization initiatives to improve efficiency and visibility.
• Drive continuous improvement initiatives to enhance operational excellence and client satisfaction.
• Stakeholder Liaison & Collaboration: Act as primary liaison for global/regional stakeholders on process governance and VMS.
• Facilitate alignment, communication, and training for consistent process adoption.
• Partner with cross-functional teams to streamline workflows and drive efficiency.
• Compliance & Risk Mitigation: Ensure processes and VMS operations comply with standards.
• Identify, assess, and mitigate operational, commercial, and process risks.
• Implement governance and monitoring mechanisms to ensure adherence to controls and standards.
• Performance Monitoring & Reporting: Establish KPIs to measure performance and compliance.
• Maintain dashboards and reporting to provide actionable insights to senior management.
• Support reporting automation and visibility of performance globally.

Skills

VMS optimization

SAP Fieldglass

Global recruitment processes

Regulatory & risk management

Process optimization

Stakeholder management

Communication

Tools

SAP Fieldglass

Job description

Role Purpose

Senior Operations Expert (SOW – Process & Governance Focus) is a global operations and governance role responsible for ensuring operational excellence, process standardization, VMS optimization, compliance, and continuous improvement across Randstad Sourceright’s Statement of Work (SOW) programs.

Based in India, this role supports multi-region operations (APAC, EMEA, and Americas) and serves as the central operations subject matter expert, focusing on global process standardization, SOPs, working instructions, VMS optimization, compliance, performance monitoring, and automation to drive consistent, efficient, and high-quality delivery across all regions for the client.

Key Responsibilities

1. Global Process Standardization & Governance

   • Own and standardize global SOW processes, ensuring consistent application across regions while accommodating necessary local variations.
   • Develop, maintain, and update Standard Operating Procedures (SOPs) and working instructions to reflect best practices, regulatory requirements, and operational standards.
   • Ensure all processes comply with legal, regulatory, and corporate requirements.

2. VMS Optimization & Management

   • Drive optimization of the VMS system to improve process efficiency, accuracy, and compliance.
   • Support configuration, workflow enhancements, automation, and reporting improvements in the VMS.
   • Provide guidance and training to stakeholders on VMS best practices, usage, and governance.
   • Analyze VMS data to identify trends, bottlenecks, and opportunities for operational improvement.

3. Continuous Improvement & Automation

   • Identify opportunities for process optimization through data analysis, feedback, and benchmarking.
   • Lead initiatives to implement automation and digitalization to improve efficiency, accuracy, and operational visibility.
   • Drive continuous improvement initiatives to enhance operational excellence and client satisfaction.

4. Stakeholder Liaison & Collaboration

   • Act as the primary liaison for global and regional stakeholders on process governance and VMS matters.
   • Facilitate alignment, communication, and training to ensure consistent process and system adoption.
   • Partner with cross-functional teams to streamline workflows and drive operational efficiency.

5. Compliance & Risk Mitigation

   • Ensure all SOW program processes and VMS operations comply with legal, regulatory, and corporate standards.
   • Identify, assess, and mitigate operational, commercial, and process-related risks.
   • Implement governance and monitoring mechanisms to ensure adherence to controls and standards.

6. Performance Monitoring & Reporting

   • Establish and track KPIs to measure process and VMS performance, compliance, and efficiency.
   • Maintain dashboards and reporting mechanisms to provide actionable insights to senior management.
   • Support initiatives to improve reporting automation and visibility of operational performance globally.

Skills, Knowledge & Experience

• 5-8 years experience in SOW operations, process governance, VMS optimization, or service delivery operations in a complex, multinational environment.
• Extensive knowledge of global recruitment processes, risk management, and process optimization strategies.
• Strong understanding of VMS systems (preferably SAP Fieldglass), commercial models, rate card governance, and procurement operations.
• Process-oriented mindset with strong attention to detail and quality focus.
• Excellent communication, interpersonal, and organizational skills, capable of influencing across teams and regions.

Desired Skill Set

• Change Management
• Procurement
• Business Negotiations
• Demand Forecasting
• Demand Management
• Communication
• Contract Management
• Project Management
• Business Process Improvements
• Risk Management