Vendor Management Head

Sashi Vangapalli; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sashi Vangapalli in Bangalore is seeking a dynamic Vendor Management Head with 5+ years of experience in Vendor Management, Operations, or Customer Support. The role focuses on leading a team, managing vendor relationships, handling escalations, and resolving issues efficiently.

Key responsibilities include overseeing vendor operations, negotiations, performance monitoring, and cross-department coordination to ensure smooth processes and timely closures.

Qualifications

• 5+ years of experience in Vendor Management or Operations.
• Proven experience in leading and motivating a team.
• Excellent verbal and written communication skills.
• Strong negotiation and relationship management abilities.
• Ability to work under pressure and handle challenging situations.

Responsibilities

• Lead and manage the Vendor Management team to achieve operational goals.
• Handle vendor calls, escalations, and relationship management.
• Build and maintain strong relationships with vendors and business partners.
• Resolve vendor queries and operational issues quickly and effectively.
• Ensure timely follow-up and closure of vendor concerns.
• Monitor team performance, productivity, and service quality.
• Coordinate with internal departments to ensure smooth vendor operations.
• Analyze vendor performance and recommend process improvements.
• Negotiate with vendors to ensure the best commercial and operational outcomes.
• Prepare reports and track key performance metrics.

Skills

Vendor management

Team leadership

Negotiation

Communication

MS Excel

ERP/CRM

Education

Bachelor's degree

Tools

MS Excel

ERP/CRM systems

Job description

Role:

Location: Bangalore
Experience: 5+ Years
Employment Type: Full-time

Preferred candidate profile:

We are looking for a dynamic Vendor Management Head with 5+ years of experience in Vendor Management, Operations, or Customer Support. The ideal candidate should be capable of leading a team, handling vendor relationships, managing escalations, and resolving issues efficiently. The candidate must possess strong communication, negotiation, and leadership skills, with the ability to work effectively under pressure.

Key Responsibilities:

• Lead and manage the Vendor Management team to achieve operational goals.
• Handle vendor calls, escalations, and relationship management.
• Build and maintain strong relationships with vendors and business partners.
• Resolve vendor queries and operational issues quickly and effectively.
• Ensure timely follow-up and closure of vendor concerns.
• Monitor team performance, productivity, and service quality.
• Coordinate with internal departments to ensure smooth vendor operations.
• Analyze vendor performance and recommend process improvements.
• Negotiate with vendors to ensure the best commercial and operational outcomes.
• Prepare reports and track key performance metrics.

Key Skills:

• 5+ years of experience in Vendor Management or Operations.
• Proven experience in leading and motivating a team.
• Excellent verbal and written communication skills.
• Strong negotiation and relationship management abilities.
• Ability to work under pressure and handle challenging situations.
• Quick decision-making and smart problem-solving skills.
• Strong personality with the confidence to handle difficult vendor conversations professionally.
• Good analytical skills with proficiency in MS Excel and ERP/CRM systems.

Preferred Candidate Profile:

• Bachelor's degree in any discipline.
• Experience in Retail, E-commerce, Logistics, or Fashion industry is preferred.
• Strong leadership, ownership, and multitasking abilities.

Ability to resolve issues quickly while maintaining positive vendor relationships.