Valet Driver

Rosetta Hospitality; Varca; On-site; INR 167,000 - 279,000; Full time

Job summary

Rosetta Hospitality in Goa, Varca is seeking a courteous Valet/Guest Services Associate to welcome guests, park and retrieve vehicles, and provide information about local attractions and resort facilities.

The role emphasizes delivering a memorable guest experience, maintaining vehicle security, and coordinating with resort departments. Candidates should excel in communication, guest interaction, and teamwork within a dynamic hospitality environment.

Qualifications

• Customer-focused hospitality mindset with a friendly and attentive approach
• Clear and courteous communication at shift handovers and with guests
• Knowledge of local attractions and resort facilities to assist guests
• Professional interaction with guests, colleagues and department staff

Responsibilities

• Greet guests and assist with valet parking and related services
• Provide timely, courteous and efficient valet service to all guests
• Communicate parking procedures and directions clearly to guests
• Maintain security of vehicles and keys, and document incidents
• Report accidents, safety concerns and incidents to the Duty Manager
• Ensure adherence to resort standards for guest experience and safety

Skills

Guest service

Communication

Local knowledge

Professionalism

Team coordination

Job description

• Demonstrates pride in the workplace with a high level of commitment towards achieving organizational objectives
• Consistently treats all Guests and colleagues in a polite, helpful and courteous manner
• Have in-depth knowledge of our product and local tourist areas
• Communicate well to ensure effective shift handover
• Interact with department and resort staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication

Specific Responsibilities:

• Assist guests with opening/closing vehicle doors
• Welcome guests and visitors with appropriate greetings of the day
• Acknowledge and greet guests within 25 to 30 seconds and provide professional, fast and friendly service
• Able to communicate parking procedures to guests/visitors
• Tag guest vehicle keys with date & time, registration number, make/model, room number or contact number of the guest
• Provide correct counter token or receipt of valet parking to the guest
• Verify guests token or receipt with the one attached to the key before handing over keys or vehicle to the guest
• Able to effectively park and retrieve guests' cars without causing damage to the vehicle
• Ability to drive and operate manual and automatic transmission vehicles
• Able to provide guests with information regarding property facilities, amenities, services, hours of operation
• Able to provide guests with direction and local areas of interest and activities
• Give fond farewell to all guests who are departing as per resort standard
• Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses
• Ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
• Ensure all guest's valet experience are memorable, unique and as per the resort's standards
• Responsible to maintain the security of vehicles, belongings kept inside the car and vehicle keys
• Responsible for opening and closing parking area or facility
• Document and report all vehicle incidents like damages, accidents, theft, missing articles, etc.
• Report accidents, injuries, and unsafe work conditions to the Duty manager
• Monitor and maintain safety, security, and cleanliness of parking areas, main porch and behind the valet stand
• Responsible for achieving a score of 90% in RENARD audit for valet service operations and take necessary action for the shortcomings for standard compliance
• Responsible to report any security or safety problems, safety hazards and potential security problems to the supervisors