Guest Service Associate

Rosetta Hospitality; Goa; On-site; INR 167,000 - 234,000; Full time

Job summary

Rosetta Hospitality in Goa seeks a guest-focused Bell Desk professional to welcome guests, assist with luggage, coordinate valet services, and provide accurate information on local attractions and resort services. You will maintain VIP guest contact, ensure safety compliance, and support nightly audit procedures while upholding brand standards.

The role emphasizes professional hospitality, seamless communication, and proactive guest assistance to enhance overall resort experience.

Qualifications

• Comply with Company brand standards at all times.
• Welcome guests on arrival and assist with their luggage.
• Maintain frequent contact with regular guests and visitors.
• Park guests’ cars on the resort premises, as and when required.
• Provide valet service to guests, as required.
• Ensure the cleanliness and safety of all resort’s vehicles.
• Keep up to date on all resort services as well as VIPs and special events.
• Aware of all arrivals and departures of Rosetta Club Members, FIT, groups and VIP guests.
• Answer guests’ inquiries, handle complaints and attend to guest needs.
• Be knowledgeable about external locations, attractions and landmarks in the vicinity.
• Project a professional manner with emphasis on hospitality and guest service.
• Assist guests with all calls and resort queries.
• Abides by the principles of guest privacy.
• Handle guest requests and report.
• Knowledge of resort fire, life and safety system.

Responsibilities

• Comply with Company brand standards at all times.
• Welcome guests on arrival and assist with their luggage.
• Maintain frequent contact with regular guests and visitors.
• Checks on registration cards of arriving guests and ensures all information is filled by guests.
• Park guests’ cars on the resort premises, as and when required.
• Provide valet service to guests, as required.
• Ensure the cleanliness and safety of all resort’s vehicles.
• Keep up to date on all resort services as well as VIPs and special events.
• Aware of arrivals and departures of Rosetta Club Members, FIT, groups and VIP guests.
• Answer guests inquiries, handle complaints and attend to guest needs.
• Be knowledgeable about external locations, attractions, and landmarks in the vicinity.
• Project a professional manner with hospitality and guest service.
• Assist guests with all calls and resort queries.
• Calls guests by name whenever possible.
• Abides by guest privacy principles.
• Handle guest needs or requests and report.
• Knowledge of fire, life and safety procedures.

Job description

Demonstrates pride in the workplace with a high level of commitment towards achieving

organizational objectives

Consistently treats all Guests and colleagues in a polite, helpful and courteous manner

Have in-depth knowledge of our product and competitors

Communicate well to ensure effective shift hand-overs

Actively participate in organized meetings

Interact with department and resort staff professionally and positively to foster good

rapport, promote team spirit and ensure effective two-way communication

Specific Responsibilities:

Comply with Company brand standards at all times

Welcome guests on arrival and assist with their luggage

Maintain frequent contact with regular guests and visitors

Checks on registration cards of arriving guests and ensures all information is filled on each card by guests

Park guests’ cars on the resort premises, as and when required

Provide valet service to guests, as required

Ensure the cleanliness and safety of all resort’s vehicles

Keep up to date on all resort services as well as VIPs and special events

Aware of all arrivals and departures of Rosetta Club Members, FIT, groups and especially VIP guests and special attention guests.

Answers guests inquires, handles complaints and attends to the needs of the guests

Be knowledgeable about external locations, attractions, and landmarks in the vicinity

Project a professional manner with an emphasis on hospitality and guest service

Effectively ushering guests to rooms and public areas as and when required

Cleaning/Dusting/Sweeping/Polishing of Front Office areas and Equipment

Looking into valet parking and protecting the vehicle keys until they are claimed by respective

guests

Maintaining all Registers/Documents relevant to Bell Desk

Delivering Messages/Newspapers to guest rooms

Responsible for achieving a score of 90% in RENARD audit for Bell Desk operations and take

necessary action for the shortcomings for standard compliance

Environmental Policies, Social Policies in order to communicate and ensure the same

procedures are carried out

Have complete knowledge of the resorts fire, life and safety system.

Assist guests with all calls and resort queries.

Calls guests by name whenever possible.

Abides by the principles of guest privacy.

Handles guest’s needs or requests and reports.

Ability to perform effectively when there are pressure peaks

Strong working relationships

Is trained to handle emergencies like fire, bomb threat, and flood, etc.

Ensure night audit systems are administrated efficiently and correctly according to resorts procedure and policy.