Utility Bill New Associate

Accenture in India; Chennai District; On-site; INR 260,000 - 380,000; Full time

Job summary

Accenture is hiring for a Utility Bill New Associate to support non-voice service desk operations in a backoffice environment. You will handle email and chat queries, diagnose issues, and ensure SLA commitments are met.

The role involves working in shifts and collaborating with the customer support team to deliver effective resolutions. Ideal candidates have 0–1 years of experience and a graduation degree, with good typing skills and a customer-centric approach.

Qualifications

• Graduation is required.
• 0-1 years experience
• Freshers welcome and open to entry-level candidates.

Responsibilities

• Handle customer queries via email and chat with accurate typing.
• Resolve incidents and service requests within defined SLAs.
• Record, diagnose, and troubleshoot issues and escalate when needed.
• Manage non-voice interruptions to restore normal service operations.
• Work within a team, following defined guidelines and supervision.

Skills

Service Desk Non-Voice Support

Education

Any Graduation

Job description

Job Description

Skill required

Backoffice - Service Desk Non-Voice Support

Designation

Utility Bill New Associate

Qualifications

Any Graduation

Years of Experience

0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email and chat process who is good in typing is what is preferred here
• Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for?
• Primary skill - Service Desk Non-Voice Support - P1 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts

Requirements