Utility Bill New Associate

Accenture PLC; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

Accenture PLC in Chennai is seeking a Utility Bill New Associate to join the Customer Support team. You will handle non-voice queries via email and chat, aim for first-contact resolution, and ensure incidents are logged and resolved within SLA.

The role is suitable for fresh graduates with 0–1 year of experience, willing to work in rotational shifts and develop strong typing and problem-solving skills in a fast-paced environment.

Qualifications

• Graduation is required (Any Graduation)
• 0–1 year of experience preferred
• Good email and chat typing skills desirable

Responsibilities

• Solve routine problems following established guidelines with supervision
• Handle customer queries, escalations and complaints via non-voice channels
• Record, diagnose, troubleshoot, resolve or assign incidents and service requests
• Work in rotational shifts as required

Skills

Backoffice - Service Desk Non-Voice

Education

Graduation

Job description

Skill required: Backoffice - Service Desk Non-Voice Support

Designation: Utility Bill New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email and chat process who is good in typing is what is preferred here
• Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for?

• Primary skill - Service Desk Non-Voice Support - P1

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts

Any Graduation

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.