IT Customer Service Associate

Accenture in India; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture in India is hiring for an IT Customer Service Associate to support customers via chat and email. You will resolve queries, handle escalations, and ensure timely resolutions in line with set SLAs.

The role emphasizes non-voice support with strong typing and communication skills, while working in a team and potentially rotating shifts across the Hyderabad location.

Qualifications

• Graduation is required.
• 1 to 3 years of experience in IT customer support or helpdesk.
• Strong typing and good email/chat communication skills.

Responsibilities

• Handle customer queries through chat and email channels.
• Resolve escalations and customer complaints within SLA.
• Record, diagnose, troubleshoot and resolve incidents and service requests.
• Work as part of a team, with guidance from a supervisor, and may rotate shifts.

Skills

Service Desk Non-Voice

Email

Chat

Typing

Education

Any Graduation

Job description

Skill required:

Chat - Service Desk Non-Voice Support

Designation:

IT Customer Service Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email and chat process who is good in typing is what is preferred here
• Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for?
• Primary skill - Service Desk Non-Voice Support - P1 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts