Utility Bill Associate

Accenture; Chennai District; On-site; INR 300,000 - 400,000; Full time

Job summary

Accenture in Chennai, Tamil Nadu, is hiring for a Utility Bill Associate in Backoffice - Service Desk Non-Voice Support. The role focuses on resolving customer queries, handling escalations, and ensuring resolution within SLAs.

Candidates with 1 to 3 years of experience and any graduation are suitable; strong email and chat typing skills are preferred. The role may involve rotational shifts and non-voice interactions.

Qualifications

• Any Graduation (bachelor's degree or equivalent) is acceptable.
• Strong written communication for email and chat.

Responsibilities

• Handle customer queries and escalations in a non-voice support environment.
• Close faults and complaints within SLA.
• Record, diagnose, troubleshoot, and assign incidents and service requests.
• Manage non-voice interruptions to restore normal service operations quickly.

Skills

Backoffice - Service Desk Non-Voice

Education

Any Graduation

Job description

Job Description:

Skill required

Backoffice - Service Desk Non-Voice Support

Designation

Utility Bill Associate

Qualifications

Any Graduation

Years of Experience

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email and chat process who is good in typing is what is preferred here
• Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for?

• Primary skill - Service Desk Non-Voice Support - P2

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shiftsAny Graduation

Any Graduation

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.