Customer Support Associate - Voice and Omnichannel Service Desk

Accenture India Private Limited; Bengaluru; On-site; INR 300,000 - 380,000; Full time

Job summary

Accenture is hiring a Customer Contact Comms Associate in Bengaluru. You will be aligned with our Customer Support vertical, helping manage customer queries, escalations and complaints, and delivering the best resolutions.

The role covers recording, diagnosing, troubleshooting, and resolving or assigning incidents and service requests, with a focus on voice interactions and meeting SLA targets. This role may require rotational shifts.

Qualifications

• Graduation required
• 1–3 years of experience
• Good typing, email and chat proficiency
• Role may require rotational shifts

Responsibilities

• Manage customer queries, escalations and complaints and deliver resolutions
• Close faults and complaints within SLA targets
• Record, diagnose, troubleshoot, resolve or assign incidents and service requests
• Handle voice interactions and ensure quick restoration of service

Skills

Service Desk Voice Support

Education

Graduation

Job description

Customer Contact Comms Associate - Voice Skill required: Omnichannel - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email and chat process who is good in typing is what is preferred here
• Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

What are we looking for?

• Primary skill - Service Desk Voice Support - P2

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts