Urgent Requirement For Technical Support Specialist

Optimance Strategies; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

PF

Travel Allowance (TA)

Internet Allowance

Laptop

Food/Meals

Job summary

Optimance Strategies in Mumbai seeks a seasoned Head of Technical Support & Service Operations to lead the company’s technical support and post-sales services across its technology portfolio.

The role demands senior leadership, strong customer focus, and deep experience in IT hardware & networking to drive proactive, measurable, and commercially sustainable service operations.

Qualifications

• Experience in leading technical support and service operations.
• Strong people leadership and customer relationship management.
• Proven ability to drive SLAs, process improvements and cost optimisation.
• Background in IT hardware & networking preferred.

Responsibilities

• Establish, lead, and continuously improve the support and after-sales service function across the technology portfolio.
• Oversee end-to-end support lifecycle from ticket registration to closure, including diagnosis, escalation and testing.
• Collaborate with Project Execution, Design & Engineering, Sales, Procurement and OEM partners to improve service quality and customer retention.

Skills

Technical Support

Customer Service

Leadership

IT Networking

Education

12th Pass

Job description

The Head - Technical Support & Service Operations will be responsible for establishing, leading, and continuously improving the company's technical support and after-sales service function across its integrated technology portfolio.This is a senior leadership position requiring a combination of technical expertise, service management, operational discipline, customer relationship management, commercial awareness, and people leadership.The incumbent will ensure that technology systems installed at customer sites operate reliably, technical issues are resolved within agreed service levels, and customers receive consistent and professional support throughout the lifecycle of their systems.The role will oversee the entire support process, from the registration of a service request to diagnosis, resource allocation, troubleshooting, escalation, resolution, testing, customer confirmation, and final ticket closure.The Head will also work closely with Project Execution, Design & Engineering, Programming, Sales, Procurement, Finance, OEMs, and external technology partners to improve service quality, reduce recurring failures, optimize costs, and strengthen customer retention.The overall objective is to transform technical support from a reactive breakdown-handling function into a structured, proactive, measurable, and commercially sustainable service operation.

• Experience

  6 - 9 Years

• No. of Openings

  1

• Education

  12th Pass

• Role

  Technical Support Specialist

• Industry Type

  IT-Hardware & Networking

• Gender

  Male

• Age Limit

  25 - 44 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, Travel Allowance (TA), Internet Allowance, Laptop, Food/Meals

• Face Interview Location

  B-68, Solaris 1, Saki Vihar Road Powai, Mumbai 400072 India