Urgent Requirement For Customer Service Associate Freshers

BrightFuture RPD Hiring Solutions; Sector 10; On-site; INR 279,000 - 312,000; Full time

Benefits offered by this job

PF

ESI

5 Working Days

Job summary

Bright Future RPD Hiring Solutions is seeking a Customer Service Associate for its Noida BPO operations. The role involves handling customer queries via phone, chat, and social media to ensure satisfaction and resolve issues efficiently. This position offers a full-time schedule with opportunities to meet daily KPIs in a dynamic call centre environment.

Location: Noida 52, India. Immediate interviews, PF/ESI benefits, and five working days per week are included. Openings: 45.

Qualifications

• 0–3 years of experience in customer service.
• 12th pass or higher education is required.
• Good communication and customer-handling skills are essential.

Responsibilities

• Handle customer queries via calls, chat, and social media.
• Understand customer concerns and provide accurate solutions.
• Resolve customer issues at first point of contact whenever possible.
• Maintain customer satisfaction and follow service quality standards.
• Achieve daily performance targets and KPIs.
• Update customer information and interaction records.
• Escalate complex issues to the appropriate team when required.

Skills

Communication

Problem solving

Basic IT skills

Performance targets

Customer focus

Education

12th Pass and Above

Job description

Hiring: Customer Service Associate

Company: Bright Future RPD Hiring Solutions

Job ID: BP106

Location: Sector 52, Noida

Department: BPO

Salary: 25,000-28,000 per month

Experience: 0-3 Years

Qualification: 12th Pass and Above

Bright Future RPD Hiring Solutions is hiring Customer Service Associates for a BPO process in Noida. Candidates will provide customer support through phone, , chat, and social media while ensuring customer satisfaction and resolving queries efficiently.

Daily Responsibilities

• Handle customer queries through calls, , chat, and social media.
• Understand customer concerns and provide accurate solutions.
• Resolve customer issues at the first point of contact whenever possible.
• Maintain customer satisfaction and follow service quality standards.
• Achieve daily performance targets and KPIs.
• Update customer information and interaction records.
• Escalate complex issues to the appropriate team when required.

Required Skills

• Good communication and customer-handling skills.
• Problem-solving and active listening.
• Basic computer knowledge.
• Ability to meet performance targets.
• Customer-focused attitude.

• Experience 0 - 3 Years
• No. of Openings 45
• Education Graduate
• Role Customer Service Associate
• Industry Type Call Centre / BPO / ITES / LPO
• Gender [ Male / Female ]
• Age Limit 18 - 34 Yrs.
• Job Country India
• Type of Job Full Time
• Work Location Type Work from Office
• Benefits include PF, ESI, 5 Working Days
• Face Interview Location Noida 52