Urgent Opening|IT Helpdesk|Computacenter|Noida|WFO

Computacenter; Dadri; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading IT services company in India is looking for an IT Support Specialist to provide first-level troubleshooting for hardware, software, and peripheral issues. You will respond to incoming support requests via phone, email, or ticketing system and assist users with account access and configuration support. Ideal candidates will have strong communication skills, a customer-first mindset, and experience in US IT/Tech Support. Maintain professionalism while logging and tracking requests accurately.

Qualifications

• Strong verbal and written communication skills.
• Customer-first mindset with empathy and patience.
• Experience in US IT/Tech Support.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting for hardware, software, and peripheral issues.
• Log and track support requests using the IT ticketing system.

Skills

Microsoft 365

Windows 10/11

Active Directory

Intune/Endpoint Manager

Cisco VPN

General troubleshooting

Customer service

Job description

Key Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting for hardware, software, and peripheral issues.
• Assist users with password resets, account access, and basic configuration support.
• Escalate unresolved issues to Level 2 or appropriate technical teams.
• Log and track support requests using the IT ticketing system.
• Follow documented procedures and contribute to internal knowledge base articles.
• Maintain professionalism and clear communication with end-users.

Troubleshoot and resolve common Level 1 issues, including:

• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), understanding on SSO
• Windows 10/11 OS issues, Utility Apps like Adobe, Notepad
• Password resets, account unlock via Active Directory & self‑service options
• Device onboarding, Installations & knowledge around Intune/Endpoint Manager
• Mailbox and Permissions, MS Exchange related queries
• Printing and peripheral support (webcam, headsets, mouse, keyboard, docking station)
• Basic troubleshooting for Cisco VPN, Wi‑Fi and endpoint security tools like ProofPoint

Soft Skills

• Strong verbal and written communication skills.
• Customer‑first mindset with empathy and patience.
• Ability to follow SOPs, approval process and document troubleshooting steps clearly.
• Should have worked in US IT/Tech Support.
• Support IM for outages through putting in proper notes, following templates for P1/P2 criteria.