Urgent Opening For BRH - Thippasandra

Yes Bank Ltd.; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Yes Bank Ltd. Bengaluru seeks a Branch Relationship Head to lead the branch with full P&L responsibility, driving revenue through cross-sell and ensuring top-class customer service and risk controls.

You will implement CRM-driven sales, oversee audits, and manage people, performance, and operations to meet strategic targets. The role emphasizes sharp focus on liabilities growth, product mix optimization, and compliance, with a strong emphasis on leadership and stakeholder collaboration at the

Qualifications

• Experience in branch banking operations with P&L responsibilities.
• Proven ability to drive revenue and manage cross-sell of bank products.
• Strong leadership and people-management skills with performance tracking.

Responsibilities

• Drive Strategy & P&L for the branch.
• Maintain branch P&L and Balance Sheet.
• Execute branch strategy aligned with overall banking strategy.
• Grow revenue via cross-sell of TPP, RA and BB products.
• Mobilize liabilities through CASA growth in the branch catchment.
• Ensure superior customer service and compliant operations.
• Manage complaints within defined TATs and conduct customer engagement programs.
• Ensure CRM implementation across sales teams and review periodically.
• Strengthen systems, controls and processes; keep branch & ATM well maintained.
• Coordinate fraud management with relevant teams; ensure policy compliance.
• Submit MIS reports timely; maintain safety and security of assets.
• Manage audits and ensure role clarity and attrition control; drive performance management.
• Develop talent through coaching and development opportunities.

Skills

Leadership

Strategic planning

P&L management

CRM & customer service

Risk & internal controls

Fraud management

Tools

CRM software

MIS reporting

Job description

Urgent Opening for Branch Relationship Head

Key Responsibilities:

• Strategy & P&L Management
• Maintains the Profit and Loss statement and Balance Sheet for the branch
• Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank
• Sustained revenue generation for the branch through cross sell of TPP, RA and BB products
• Liabilities mobilization through CASA portfolio growth in the Branch Catchment
• Superior and Consistent Customer Service.
• Ensures efficient complaint management within specified TATs
• Conducts customer engagement programs and marketing events
• Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval.
• Strengthening Systems, Controls and Processes
• Ensures Upkeep of the Branch and ATM and raises issues if required
• Liaises with respective teams for effective and efficient Fraud Management within the cluster
• Ensures branch compliance with Banks policies and processes
• Ensures timely submission of MIS reports.
• Ensures safety and security of Bank and customer's assets
• Ensures Audit related deliverables both internal and external are met as per the prescribed norms.
• Ensures Role clarity to employees in the branch and manage attrition
• Performance Management
• Tracks and monitors daily productivity and book movement of the branch
• Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required
• People Management.
• Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.
• Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.
• Risk and Internal Control Responsibilities.
• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
• Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.