Urgent Hiring / Product Trainer / Gurgaon / GemPundit

Fortuna Retail; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Fortuna Retail is seeking a Product Trainer to elevate our sales training from onboarding to advanced learning. You will own end-to-end training ecosystems, combining product expertise with sales excellence to improve customer interactions.

The role requires 3+ years in sales or product training, strong knowledge of products, and the ability to simplify complex concepts for diverse teams. Fluency in English and Hindi and hands-on coaching will be essential to raise performance.

Qualifications

• 3+ years in sales or product training.
• Experience training new joiners and mid-level sales teams.
• Excellent English and Hindi communication with executive presence.

Responsibilities

• Lead onboarding, capability building, and advanced learning programs.
• Design scalable training content and product narratives.
• Establish certifications and knowledge audits.
• Drive improvements in conversion metrics and customer confidence.
• Deliver live coaching and role plays to sales teams.

Skills

Product training

Sales training

Content design

Objection handling

Job description

About the Role:

As a Product Trainer, you will play a pivotal role in elevating our sales training standards to best-in-class. You will own the end-to-end training ecosystems panning onboarding, capability building, and advanced learning while ensuring our teams deliver confident, high-quality customer interactions. This role sits at the intersection of product expertise, sales excellence, and training design, with a direct impact on business performance.

What Will You Drive?

• Sales Capability Building: Strengthen product knowledge and consultative selling across Sales & CX teams.
• Onboarding Excellence: Ensure new joiners are floor-ready (M1 + M2 readiness.
• Training Programs: Design and deliver onboarding, refresher, and advanced training interventions.
• Content & Standardization: Build scalable training content, product narratives, and objection-handling frameworks.
• Certification & Assessment: Establish structured evaluations, certifications, and knowledge audits.
• Business Impact: Improve conversion rates, AOV, and overall customer confidence.

Who Are We Looking For?

Product Expertise (Must-Have)

• Strong knowledge of coloured gemstones (Ruby, Sapphire, Emerald, etc.).
• Understanding of origin, treatments, pricing logic, and quality parameters.
• Ability to simplify complex concepts for customers and teams.

Training & Sales Experience

• 3+ years in sales/product training.
• Experience training new joiners, underperformers, and mid-level sales teams.
• Strong in objection handling, role plays, and live coaching.
• Excellent communication (English & Hindi) with strong executive presence.

Mindset Fit

• Belief in consultative selling over push-based selling.
• Comfortable handling belief-driven / astrology-led customers.
• High ownership with a stable career track record.