Customer Support Executive

Eteam; Mumbai; On-site; INR 280,000 - 360,000; Full time

Benefits offered by this job

Training and learning opportunities

Global exposure

Accenture brand experience

Job summary

Accenture, through its eTeam Info Services payroll, is hiring Customer Support Associates to provide excellent support to customers via Voice, Chat and Email from Mumbai, Bengaluru or Pune with a work-from-office model and rotational US shifts.

Freshers and experienced candidates with strong English communication are welcome; the role emphasizes resolving queries, guiding users to the self-service portal, and creating support cases while maintaining high service quality.

Qualifications

• Graduate in any discipline.
• Freshers and experienced candidates can apply.
• Excellent verbal and written English communication skills.
• Basic computer knowledge and good typing skills.
• Willing to work from the office in rotational US shifts.

Responsibilities

• Handle customer queries through Voice, Chat, and Email.
• Resolve customer issues within defined timelines.
• Guide customers in using the online self-service portal.
• Create and update customer cases in the support system.
• Escalate unresolved issues to the appropriate team when required.
• Maintain high customer satisfaction and quality standards.
• Follow company processes, security guidelines, and data privacy policies.
• Coordinate effectively with internal teams for faster issue resolution.
• Meet daily productivity and service quality targets.

Skills

Communication

Problem solving

Fast learner

Team player

Pressure handling

MS Office basics

Education

Graduate in any discipline

Job description

Role & responsibilities

Company:Accenture (Payroll: eTeam Info Services)
Job Location:Mumbai | Bengaluru | Pune
Work Mode:Work from Office (WFO)
Shift:Rotational US Shifts (5 Days Working)
Working Days:Rotational work week (MondayFriday / Tuesday–Saturday / Wednesday–Sunday)

About the Role

We are hiring Customer Support Associates to provide excellent support to customers through Voice, Chat, and Email. You will assist candidates/customers by resolving their queries, guiding them through the self-service portal, and ensuring a smooth customer experience. Freshers with excellent communication skills are welcome to apply.

Key Responsibilities

• Handle customer queries through Voice, Chat, and Email.
• Resolve customer issues within defined timelines.
• Guide customers in using the online self-service portal.
• Create and update customer cases in the support system.
• Escalate unresolved issues to the appropriate team when required.
• Maintain high customer satisfaction and quality standards.
• Follow company processes, security guidelines, and data privacy policies.
• Coordinate effectively with internal teams for faster issue resolution.
• Meet daily productivity and service quality targets.

Eligibility

• Graduate in any discipline.
• Freshers and experienced candidates can apply.
• Prior International BPO experience is an added advantage.
• Excellent verbal and written English communication skills.
• Basic computer knowledge and good typing skills.
• Willing to work from the office in rotational US shifts.

Required Skills

• Strong communication and customer service skills.
• Good problem-solving ability.
• Quick learner with a positive attitude.
• Team player with attention to detail.
• Ability to work under pressure and meet targets.
• Basic knowledge of MS Office and internet applications.

Selection Process

1. Versant Assessment (Minimum Score: 58)
2. Communication Discussion (CD)
3. Operations Interview (OPS)

Why Join Us?

• Opportunity to work with Accenture.
• Professional work environment.
• Career growth opportunities.
• Training and continuous learning support.
• Exposure to global customers and international processes.

Payroll:eTeam InfoServices
Client:Accenture