UPI Product Manager

National Payments Corporation of India (NPCI); Mumbai; On-site; INR 2,500,000 - 6,000,000; Full time

Job summary

NPCI seeks an experienced UPI Product Manager in Mumbai to own the multiyear vision across issuer, acquirer, PSP, TPAP, merchant and NPCI ecosystems. The role combines strategic leadership with platform design and delivery oversight.

You will translate RBI/NPCI guidelines into product evolution, drive partnerships, and steer cross‑functional squads through OKRs and enterprise‑grade releases. A BE/B.Tech and MBA from a reputed institute are preferred.

Qualifications

• BE/B.Tech from a tier-1 institute.
• MBA from a reputed institute.

Responsibilities

• Define multiyear product strategy for UPI across Issuer, Acquirer, PSP, TPAP, Merchant, and NPCI ecosystems.
• Translate regulatory direction into strategic product evolution.
• Identify white spaces and new platform opportunities (risk stack modernization, ondevice flows, enhanced QR, offline UPI, credit rails).
• Own API strategy, microservices, throughput planning and scalability improvements.
• Guide engineering on API contracts, event-driven systems, transaction lifecycle management, idempotency, retries, concurrency control.
• Lead multisquad delivery across Product, Engineering, QA, Infra, InfoSec, Risk, and Ops; own OKRs and releases.
• Drive bank/TPAP partnerships, integration cycles, governance, and NPCI working groups.

Skills

Product strategy

Payments domain

Leadership

Education

BE/B.Tech (Tier 1 institute)

+MBA from institute of repute

Job description

Role & responsibilities

Job details

Role - UPI Product Manager

Qualification- BE/B.Tech (Tier 1 insititute) /+ MBA from institute of repute

Job Location - Mumbai

Roles & Responsibilities:

1. Product Vision & Strategic Leadership

• Define and drive the multiyear product strategy for UPI across Issuer, Acquirer, PSP, TPAP, Merchant, and NPCI ecosystems.
• Translate regulatory direction (NPCI circulars, RBI guidelines) into strategic product evolution.
• Identify white spaces and new platform opportunities (e.g., risk stack modernization, ondevice flows, enhanced QR capabilities, offline UPI, credit rails).

2. Platform Design & Technical Architecture

• Own API strategy, microservices architecture, throughput planning, and scalability improvements.
• Guide engineering teams on:
• API contracts & schemas
• Eventdriven systems (Kafka/Pulsar)
• Transaction lifecycle management
• Idempotency, retries, concurrency control
• Edge-case design across UPI flows
• Ensure platform readiness for peak traffic (e.g., festival surges, online sales events).

3. Delivery Leadership & Program Management

• Lead multisquad delivery across Product, Engineering, QA, Infra, InfoSec, Risk, and Ops.
• Own quarterly OKRs and product increments.
• Oversee conformance testing, GoLive readiness, and enterprisegrade release management with feature flags/canaries.

4. Ecosystem & Partner Ownership

• Drive bank/TPAP partnerships, integration cycles, SLA definition, and performance governance.
• Represent product in NPCI working groups, industry bodies, and regulatory alignment forums.
• Strengthen merchant acquisition flows, QR deployment, partner onboarding, and dispute/chargeback processes.

5. Governance, Risk & Compliance

• Lead audits, certification cycles, and compliance with UPI specifications (2.0, 3.x, Lite, AutoPay, CoU, 123PAY).
• Establish and continuously enhance:
• Risk rules
• Fraud prevention models
• Behavioral and device intelligence
• Velocity parameters
• Ensure system security: mTLS, HSM, encryption, KMS, tokenization (if applicable).

6. Data, Insights & Optimization

• Build and own the product measurement framework.
• Define observability and telemetry with SRE (latency, drops, error codes, partnerwise insights).
• Lead rootcause analyses and incident reviews with preventive & corrective actions.

7. Team Leadership

• Guide PMs, BAs, and cross-functional squads as a senior leader.
• Drive product excellence, documentation standards, and review mechanisms.

Certifications:

AI & Product Management

Domain Expertise

Digital Payment

AI Expertise

• GenAI & Agentic AI Product Strategy and Development
• Retrieval-Augmented Generation (RAG)
• AI-powered Banking & BFSI Solutions
• LLM-based Product Design and Use Case Development
• Agentic Workflows and Human-in-the-Loop Systems
• AI-driven Relationship Manager Assistants
• Enterprise Knowledge Management & Intelligent Search
• AI Governance in Regulated Financial Environments
• Data Platforms, APIs, and AI Solution Integration
• AI Opportunity Discovery, PoC and MVP Development