Product Manager UPI

BookMyMentor; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

BookMyMentor is looking for a Product Manager to enhance their UPI B2C product experiences. You will define the product roadmap, identify growth opportunities, and improve payment success rates. Collaboration with engineering and business teams will be crucial for product execution.

The ideal candidate will have 2-7 years of experience in Product Management, strong knowledge of the UPI ecosystem, and a solid analytical mindset. Join us to innovate and drive the future of consumer payments!

Qualifications

• 2-7 years of experience in Product Management, preferably in fintech or consumer applications.
• Strong understanding of UPI payment flows and user journeys.
• Experience with Agile methodologies like Scrum.

Responsibilities

• Define and execute the roadmap for product features.
• Identify growth opportunities and define product KPIs.
• Collaborate with engineering and business teams for product execution.

Skills

Product Management

UPI ecosystem knowledge

Analytical mindset

Agile frameworks

Problem-solving skills

Cross-functional collaboration

User journey optimization

Tools

Jira

Job description

We are looking for a Product Manager to drive the growth and evolution of our UPI B2C (consumer payments) product. You will be responsible for crafting seamless, reliable, and scalable UPI payment experiences across core use cases such as P2P transfers, P2M payments, collect requests, autopay, and value-added features.

Responsibilities

• Define and execute the roadmap for UPI B2C product experiences (send money, scan & pay, onboarding, collect, autopay, etc.).
• Identify growth opportunities across user acquisition, activation, engagement, and retention.
• Benchmark competitors and identify gaps.
• Define product KPIs (TPV, transactions, success rate, DAU/MAU, retention).
• Own end-to-end lifecycle of UPI features—from ideation to launch to iteration.
• Improve payment success rates, latency, and reliability across flows.
• Build and enhance core journeys: P2P transfers, P2M QR payments, collect requests, UPI Autopay & subscriptions.
• Work on integrations with NPCI/PSP banks and manage dependencies.
• Design intuitive, low-friction payment journeys with strong UX focus.
• Optimize onboarding, first transaction experience, and repeat usage.
• Build user personas and optimize journeys for different cohorts.
• Monitor core funnels: onboarding -> activation -> repeat usage.
• Track key metrics: success rate, failure reasons, latency, drop-offs.
• Run A/B experiments for feature improvements and growth initiatives.
• Work closely with engineering for sprint planning and execution.
• Partner with risk, compliance, and fraud teams to ensure safe transactions.
• Collaborate with business, marketing, and partnerships teams for adoption.
• Coordinate with customer support to improve issue resolution flows.
• Ensure product compliance with NPCI and RBI UPI guidelines.
• Work on fraud detection, transaction monitoring, and prevention systems.
• Improve dispute handling, reversals, and grievance workflows.
• Ensure system uptime, scalability, and failover mechanisms.

Qualifications

• 2-7 years of experience in Product Management (preferably fintech/payments/consumer apps)
• Strong understanding of UPI ecosystem, payment flows, and user journeys
• Familiarity with NPCI guidelines, UPI architecture, and bank integrations
• Strong analytical mindset with ability to interpret funnel and transaction data
• Experience with Agile frameworks (Jira, Scrum)
• Excellent problem-solving and cross-functional collaboration skills
• Good to Have:
• Experience working on high-scale consumer apps (payments, fintech, or super apps)
• Exposure to payment success optimization and transaction routing
• Familiarity with fraud detection systems and risk rules in payments
• Experience working with APIs and external integrations (banks, PSPs, NPCI)
• Strong growth/product experimentation background