[Upcoming Roles] Transformational Technical Program Manager - WebOps - Shared

Google Operations Center; India; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Health coverage

Parental leave (26 weeks)

Free meals onsite

Job summary

Google Operations Center is building a strong leadership team to drive complex, cross-functional transformation initiatives. The role emphasizes program orchestration, risk management, and clear executive communication across engineering, product, design and operations.

Candidates should bring 12+ years in program management, PMP/CSM/PSM is a strong plus, and familiarity with AI-driven transformations. This is an onsite opportunity with comprehensive benefits and a focus on continuous

Qualifications

• 12+ years of experience in program or project management, ideally leading complex, cross-functional transformation initiatives.
• Strong proficiency with project management tools and methodologies like agile, scrum, waterfall; PMP/CSM/PSM certifications are a plus.
• Basic knowledge of AI-driven transformations using Claude/Gemini, ChatGPT or similar technologies.

Responsibilities

• Define dependencies, clear bottlenecks, and track program velocity for predictable delivery.
• Lead transformation initiatives with cross-functional teams from day one to closure.
• Manage real-time risk mitigation and lead fire-drills to protect project dates.
• Serve as primary interface between cross-functional teams, stakeholders and executives; balance priorities and align objectives.
• Translate technical updates for non-technical leadership and establish SOPs for status reporting.
• Coordinate cross-functional workshops and ensure resource allocations align with priorities across engineering, product, design and operations.

Skills

Program management

Agile / Scrum

Stakeholder management

Executive communications

Ambiguity navigation

Education

Bachelor's degree in Business Administration or related

Tools

PM tools (Jira)

Job description

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

This job posting is part of our proactive talent pipelining efforts for future openings. While there may not be an immediate vacancy, candidates may be invited to complete assessments or interviews at this stage. By applying, you consent to being considered for relevant opportunities that may arise within the next 6 months.

Position Responsibilities

• Program Orchestration & Delivery: Define dependencies, clear operational bottlenecks, and track program velocity to ensure predictable delivery. Synthesize complex project tracks into a cohesive program roadmap.

• Lead Transformation Initiatives: Serve as the Transformation lead for high-stakes, time-sensitive transformations & innovations. Work with cross functional teams to identify transformation opportunities from Day 1 and lead the initiatives to closure

• Manage real-time risk mitigation and lead fire-drills when unforeseen blockers threaten transformation projects dates.

• Stakeholder Management: Act as the primary interface between working cross functional execution teams, stakeholders and executive leadership. Manage competing priorities across departments, aligning diverse agendas around shared program objectives. Proactively identify alignment gaps and facilitate strategic trade-off decisions with senior stakeholders.

• Communication & Collaboration: Translate technical complexities into clear, business-focused updates for non-technical teams and executives. Establish standard operating procedures for status reporting, ensuring a single, accurate source of truth for the program’s health. Foster an environment of transparency, ensuring risks are flagged early and constructively.

• Cross-Functional Coordination: Bridge organizational silos by facilitating cross-functional syncs, workshops, and retro meetings. Ensure resource allocations match program priorities across engineering, product, design, and operations.
  

Minimum Requirements

• Experience: 12+ years of experience in program or project management, ideally leading complex, cross-functional transformation initiatives

• Methodology Expertise: Strong proficiency with project management tools and methodologies like agile / scrum /waterfall. PMP, Scrum Master (CSM), or equivalent certification is a strong plus.

• Technical Experience: Basic knowledge of AI driven transformations using Claude / Gemini or ChatGPT or equivalent technological transformations.

• Communication Skills: Exceptional verbal and written communication skills, communicating technical work to non-technical executive teams, with a proven ability to influence without authority and present to senior executives.

• Adaptability: Comfortable navigating ambiguity, managing competing priorities, and pivoting quickly in a fast-paced environment.

• Bachelor’s degree in Business Administration, Project Management, Computer Science, or a related field.
  

Preferred qualifications

Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:

• Preferred Certifications: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or Project Management Professional (PMP) certifications are strong indicators of qualified candidates for this role.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don’t hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [e-mail].