Unit Manager – Customer Centricity

Bajaj Finserv Limited; Pune District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Bajaj Finserv Limited is seeking a product management professional to design, develop, and deliver a scalable Real-Time Loan Approval Engine. You will bridge business needs with technology, groom requirements, and ensure rapid customer onboarding with minimal friction.

The role emphasizes cross-functional collaboration, requirement refinement, and KPI-driven post-release monitoring to sustain SLAs and drive growth in a complex BFSI environment.

Qualifications

• Post Graduate degree required.
• 2-4 years experience in product management, online business functions, and project management.
• Understanding of IT systems consumer facing digital platforms.
• Sound understanding of LMS, Finance applications and analytical tools.
• Hands-on experience in pre-product research and prototyping beneficial.

Responsibilities

• Act as a liaison between Business/COE and technology groups to capture product and feature expectations.
• Review Business User Stories and prepare approach documents along with IT.
• Break down complex ideas into concise requirements.
• Enrich BRDs with customer focus and standardization.
• Review technical documentation for gaps and integration coverage.
• Define data ecosystem requirements for RT Loan Approval Engine.
• Generate ideas for product improvement and feasibility with IT.
• Scout the technology landscape for emerging solutions.
• Present product features to Vertical Head for sign-off.
• Prepare overall project plan and prioritize impactful initiatives.
• Define success KPIs prior to release and monitor post-release KPIs.

Skills

Product management

Online business functions

Project Management

IT systems consumer facing digital

Pre-Product research

Education

Post Graduate

Tools

LMS

Finance applications

Analytical tools

Job description

Job Purpose

To design and build a scalable Real-Time Approval ecosystem that bridges the gap between increased organizational size and the need for agility. This role is responsible for creating a standardized approval engineFor specific productto ensure non-negotiable speed in customer acquisition journey. The primary objective is to eliminate friction in the customer journey, thereby enabling the rapid scaling required to meet LRS financial Goals.

Duties and Responsibilities

Product Development

• Act as a liaison between Business/COE and technology groups to facilitate communication both ways capturing product and feature expectation from business, grooming the requirement (What is doable and Whats not best practice in Realtime(RT) Loan Approval engine from customer standpoint and relevant to industry- BFSI)
• Review Business User Stories for the streams assigned, Undertake Gap Analysis and prepare Approach Document/ solution documents along with IT
• Handling complex ideas and break them down into concise and effective requirements
• Enrich BRDs considering customer in mind, achieving horizontalization and standardization.
• Review Tech solutioning documents and highlight any impediments and gaps w.r.t approved BRD submitted.
• Ensuring complete coverage with respect to integration document prepared by technology team.
• Understand and suggest Data ecosystem requirements contributing to RT Loan Approval Engine and Data Architecture based on user stories submitted by business.
• Generate ideas for product improvement brainstorm impact with counterparts in Functions and COEs and gauge feasibility with IT team
• Scout the technology landscape to ensure adoption of emerging solutions and maintain innovative edge
• Participate in Product feature presentation with project priorities, timelines, quarterly plans, etc. to Vertical Head for sign-off
• Prepare overall project plan for execution of projects and prioritize projects based on those with large impact or horizontal level impact
• Defining Critical success factor and product KPIs prior to release and then designing/building
• Post release of the product continuous monitoring of KPIs to ensure highest level of SLAs (Uptime, performance and goal success).

Project Management and Control

• Responsible for collecting Product and integration requirements from COEs for kicking off any integration project.
• Benchmarking and competition landscape analysis.
• Building project tracker for management reviews along with COE and tech team. Co-ordinate with tech team for all project roadmap discussion, release plans, testing planning and impediments.
• Jointly executing test cases for RT Loan Approval Engine at UAT level.
• Reviewing business use cases along with COE team and understanding the system compatibilities and new development required to support business use cases.
• Ensuring scalable and simple solutions for complex requirements.
• Post Product release maintenance and support
• Reviewing product and application performance along with business post shipping the product to production.
• Ensuring data movement as per the workflows and SLAs defined during the development phase.
• Impact analysis for all major changes and bugs and enhancement tasks.
• Monitoring tech KPIs, funnel management and Pre and post approval journeys
• Designing Pre-product and Post product surveys and market response analysis reports.

Key Decisions / Dimensions

Following decisions are taken by the role:

• Acceptance and Rejection of Business use cases based on system capabilities and effort and cost required to develop the product feature.
• Project task prioritization based on management and leadership view.
• Collecting signoffs and Go live plan from Business/COE Heads.

Major Challenges

• Changing scope of project by business/COE leads to lot of rework.
• Upskilling on system compatibilities and capabilities w.r.t Loan approval workflows.
• Tech debt and legacy systems, change management and performance related challenges
• Clear visibility on data flow from core systems to ancillary applications in Real time.

Required Qualifications and Experience

• Qualifications Post Graduate
• Work Experience Experience of 2-4 years in each of the areas- product management, Online Business functions, and Project Management
• Understanding of IT systems consumer facing digital platforms
• Sound understanding of LMS, Finance application and Analytical tools.
• Hands-on experience in Pre-Product research and prototyping will be beneficial.