UK Life & Annuities Operations

Crescendo Global Leadership Hiring India; Kolkata District; On-site; INR 3,200,000 - 5,200,000; Full time

Job summary

Crescendo Global is hiring a senior UK Life & Annuities Operations Head to lead end-to-end delivery in Kolkata. You will oversee a ~300-person team, drive regulatory compliance, client relationships, and performance against SLAs and KPIs.

Responsibilities include strategic planning with senior leadership, governance of operations, and driving continuous improvement, automation, and cost-efficient service delivery for UK life and pensions clients.

Qualifications

• 18+ years of experience in Insurance Operations with leadership of large teams.
• Mandatory UK Life & Annuities, UK Life & Pensions, Retirement, or Superannuation operations experience.
• Expertise in Life & Pensions Policy Acquisition and Policy Servicing.

Responsibilities

• Lead end-to-end UK Life & Annuities operations delivering high-quality service.
• Develop strategic plans with senior leadership to drive growth and efficiency.
• Govern delivery with SLAs, KPIs, quality, productivity, and risk management.
• Ensure regulatory compliance, governance, and audit readiness.
• Lead ~300 professionals; drive workforce planning and talent development.

Skills

Leadership

Delivery governance

Client stakeholder management

Operational excellence

People leadership

Job description

UK Life & Annuities Operations Head 18+ years - Kolkata

Summary

We are hiring for a senior leadership role with a leading global organization to lead and manage large-scale UK Life & Annuities operations. The role will be responsible for end-to-end service delivery, operational excellence, client and stakeholder management, regulatory compliance, financial performance, and people leadership for a team of approximately 300 professionals.

Location

Kolkata

Your Future Employer

Your Future Employer is a leading global technology services and consulting organization offering opportunities to lead large-scale operations and transformation programs across global insurance and financial services clients.

Responsibilities

1. Lead and manage end-to-end UK Life & Annuities operations, ensuring high-quality service delivery, customer experience, and achievement of business objectives.
2. Develop and execute strategic and operational plans in collaboration with senior leadership and clients, identifying opportunities for revenue growth, process improvement, automation, and operational efficiency.
3. Drive delivery governance by monitoring SLAs, KPIs, quality, productivity, customer experience, and financial performance while proactively managing operational risks and escalations.
4. Ensure compliance with contractual commitments, regulatory requirements, internal governance frameworks, audit requirements, and client-specific standards.
5. Lead a team of approximately 300 professionals and drive workforce planning, resource optimization, talent development, succession planning, employee engagement, and retention.

Requirements

1. 18+ years of experience in Insurance Operations, with substantial experience in leadership and managing large-scale delivery teams.
2. Strong and mandatory experience in UK Life & Annuities, UK Life & Pensions, Retirement, or Superannuation operations.
3. Mandatory expertise in Life & Pensions Policy Acquisition and Policy Servicing.
4. Experience in managing senior client stakeholders, delivery governance, SLAs, KPIs, escalations, and operational performance.
5. Strong experience in large-team management, process transformation, financial management, resource optimization, and operational excellence.

What is in it for you

1. Opportunity to lead a large-scale UK Life & Annuities operations portfolio with approximately 300 team members.
2. Strategic leadership exposure with senior internal and international client stakeholders.
3. Opportunity to drive transformation, automation, operational excellence, and business growth.
4. Significant ownership of delivery, people strategy, client relationships, and financial performance.
5. Competitive compensation and strong career growth opportunities within a global organization.

Disclaimer

Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to providing equal employment opportunities and do not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Note

Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Global's name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert!

Profile Keywords

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