TSE - SMART

Allot; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Allot is seeking a Technical Support Engineer in Mumbai (Hybrid) to remotely support CSP clients as part of the Global Customer Services team. You will diagnose and resolve issues on Linux-based systems and Kubernetes clusters, provide scripting and best practices, and manage support cases end-to-end.

The role requires hands-on troubleshooting, experience with Wireshark/Tcpdump, and cloud infrastructure such as Kubernetes or AWS, with on-call responsibilities as needed.

Qualifications

• 7+ years overall experience with at least 4+ years in a relevant role.
• Experience with supporting software products.
• Experience with Wireshark/Tcpdump for deep protocol-level analysis.
• Experience with Cloud infrastructure such as Kubernetes and/or AWS.
• Hands-on experience with Kubernetes and Linux administration.
• Ability to independently troubleshoot, reproduce issues and identify workarounds in complex environments.

Responsibilities

• Diagnose and resolve issues on Linux-based systems and Kubernetes clusters.
• Provide technical services including scripting, troubleshooting and best practices for customers.
• Manage support cases from recording to resolution and timely follow-ups.
• Provide fault isolation and root cause analysis for technical issues.
• Publish Technical Support Bulletins and knowledge-base documentation.
• Provide configurations and best practices to customers.
• Collaborate with Engineering and participate in on-call rotation.

Skills

Troubleshooting

Scripting

Customer support

Linux administration

Communication

Tools

Kubernetes

Linux administration

AWS

Wireshark

Job description

Allot Careers // open Position

It’s good to be here

Asia Pacific Smart Mumbai, India , India • Full time TSE - SMART

Job Description :

Technical Support Engineer

Location: Mumbai (Hybrid)

Who we are

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.

What we’re looking for

A Technical Support Engineer to remotely support our CSP clients - this is an opportunity to join the Global Customer Services team of a leading DPI/network devices vendor providing solutions for Tier1 global telcos.

What you’ll do

• Diagnose and resolve intricate application issues running on Linux-based systems and Kubernetes (K8s) clusters.
• Provide technical services including writing scripts, troubleshooting and best practices for customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Provide configurations, troubleshooting and best practices to customers.
• Work with our Engineering team and influence the operability of the product.
• Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis.
• Able to effectively communicate with all levels and stakeholders - internally and externally on technical issues

Requirements :

• Overall 7+ years of experience with 4+ years relevant experience.
• Required experience with supporting software products.
• Experience with Wireshark/Tcpdump for deep protocol-level analysis.
• Experience with Cloud infrastructure such as K8S and/or AWS.
• Hands-on experience with Kubernetes (kubectl, pod networking) and Linux administration (shell scripting, log parsing).
• Ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required.

Advantages:

• Certifications: CKA (Certified Kubernetes Administrator), CCNP, or RedHat.
• Understanding ISP networks, Diameter Protocol, 4G/5G call flows.
• Experience working directly with ISPs, mobile operators, cable operators.