Senior Technical Support Engineer, Networking

NVIDIA Corporation; Mumbai; Remoto; INR 2.800.000 - 4.200.000; Tempo pieno

Descrizione del lavoro

NVIDIA Corporation in India is seeking a Senior Technical Support Engineer focused on networking for data center, AI, storage, and HPC environments. You will own complex network issues, develop technical solutions, and coordinate with engineering, marketing, and support teams to ensure customer satisfaction.

Ideal candidates have 5+ years in hardware/software customer support, deep knowledge of IP/L2/L3 protocols, LAN switching, and Linux/Ansible automation, with strong English communication and

Competenze

• Tier 3 support: install, support, and resolve technical issues.
• Develop and present technical solutions to customer problems, incl. project management.
• Report problems, replication, and resolution management.
• Respond to customer technical inquiries and coordinate site visits.
• Develop and refine internal processes to improve support efficiency.
• BSc in CS/EE or equivalent experience; 5+ years in customer support.
• Extensive networking knowledge: IP/L2/L3, EVPN, VXLAN, MPLS.

Mansioni

• Tier 3 support: installing, supporting, and resolving technical issues.
• Develop and present technical solutions to customer problems, including project management of complex installations.
• Problem reporting, customer concerns, replication, and resolution management.
• Respond to customer technical inquiries and coordinate site visits.
• Site visits and conference calls with customers and partners.
• Develop and refine internal processes to improve support efficiency and productivity.

Conoscenze

Networking fundamentals

LAN switching

IP routing protocols

EVPN/VXLAN

Linux scripting

Ansible automation

Customer support

English communication

Vendor equipment

Pressure handling

Formazione

BSc CS/EE

Descrizione del lavoro

## Senior Technical Support Engineer, NetworkingApply: India, Bengaluru: India, Mumbai: India, Gurugram: India, Remote: India, Hyderabad: Full time: Posted Today: JR2027104We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environmentsAs a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issuesThe standard work schedule for this role is Tuesday through Saturday.**What you will be doing:*** Tier 3 support: installing, supporting, and resolving technical issues and challenges* Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations* Problem reporting, customer concern, replication, and resolution management* Respond to customer technical inquiries* Site visits and conference calls with customers and partners.* Developing & refining internal processes to improve support efficiency and productivity**What we need to see:*** B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience* 5+ years of experience in providing Customer Support for hardware & software productsrequired* Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required* Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN* Linux experience and scripting* Automation - Ansible* The ability to work under pressure and support high-level customers* Experience with operating and configuring major vendors’ network equipment such as switches and routers* Analysis and diagnosis of highly complicated networking problems* Good communication and presentation/oral skills* Excellent verbal and written English skills* Tenacious, with good follow-up, and attention to detail**Ways to stand out from the crowd:*** Knowledge of Linux/Unix (Administration level)* Ethernet (10/40 GigE) and/or Infiniband* Clustering or data center technologies including Upper Layer Protocols (i.e., MPI)* Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervision