Technical Support Engineer

Allot Communications; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Allot Communications in Mumbai is seeking a Technical Support Engineer to remotely support CSP clients as part of the Asia Pacific Customer Services team. This full-time role focuses on Linux-based systems, incident triage, and collaboration with Engineering to improve product operability.

Candidates should have 3+ years in technical support with 1-2 years in similar roles, experience with Wireshark/Tcpdump, and working knowledge of Kubernetes and AWS, Linux scripting, and log parsing.

Qualifications

• 3+ years of overall experience with 1-2 years in technical support roles.
• Experience supporting software products.
• Exposure to Wireshark/Tcpdump for protocol analysis.
• Basic understanding of cloud infrastructure such as Kubernetes and AWS.
• Hands-on Linux administration, shell scripting, and log parsing.
• Ability to troubleshoot and reproduce issues with practical workarounds.

Responsibilities

• Support and troubleshoot applications running on Linux-based systems.
• Triage incidents and provide best-practice guidance.
• Manage support cases with timely updates.
• Perform fault isolation and basic root-cause analysis.
• Prepare technical bulletins and KB documentation.
• Collaborate with Engineering to improve product operability.
• Participate in weekend on-call rotation.
• Communicate effectively with internal and external stakeholders.

Skills

Linux administration

Shell scripting

Log parsing

Troubleshooting

Customer-facing support

Wireshark/Tcpdump

Kubernetes

AWS

Tools

Wireshark

Tcpdump

Kubernetes

AWS

Job description

Allot Careers // open Position

It's good to be here

Asia Pacific Customer Success Mumbai, India , India Full time Technical Support Engineer

Job Description :

Who we are

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.We believe in delivering real value to our Tier-1 customers by offering cutting-edge solutions that make their networks smarter and their users more secure.At Allot, you will have the opportunity to grow professionally in a dynamic environment with like-minded people who go the extra mile to succeed.

What we're looking for

A Technical Support Engineer to remotely support our CSP clients. This is an opportunity to join the Global Customer Services team of a leading DPI/network devices vendor providing solutions for Tier-1 global telcos.

What you'll do

• Support and troubleshoot application issues running on Linux-based systems and clusters.
• Performincident triage,troubleshooting,providebest-practice guidance for customers
• Manage support cases to ensure issues are recorded, tracked, updated, and followed through in a timely manner.
• Performfault isolation and basic root cause analysis for technical issues.
• Prepare Technical Support Bulletins and other technical documentation for the Knowledge Base.
• Work with the Engineering team to help improve product operability.
• Participate in weekend on-call rotation and provide after-hours support as needed.
• Communicate effectively with internal and external stakeholders on technical issues.

Requirements :

• Overall 3+ years of experience with 1-2 years of relevant experience in technical support or customer-facing troubleshooting roles.
• Experience supporting software products.
• Exposure to Wireshark/Tcpdump for protocol-level analysis.
• Basic understanding of cloud infrastructure such as Kubernetes and/or AWS.
• Hands-on experience with Linux administration, shell scripting, and log parsing.
• Ability to troubleshoot, reproduce issues, and identify practical workarounds in mixed application and protocol environments.

Advantages

• Certifications such as CKA, CCNA, orRed Hat,Kubernetes (K8s)
• Understanding of ISP networks, Diameter Protocol, and 4G/5G call flows.
• Experience working with ISPs, mobile operators, or cable operators.