Professional Services Engineer

Allot; Navi Mumbai; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Allot Ltd. in Mumbai seeks a Professional Services Engineer to deliver new products and solutions to customers. You will work closely with R&D, Product Management, Pre-sales, and solution architecture to ensure successful deployments.

Key responsibilities include lab verification, remote deployment support, PoCs and demos, technical training, installations and upgrades, and creating design and test documentation. Fluent English required and the role is full-time in Mumbai.

Qualifications

• Knowledge of DevOps or system administration.
• Experience with cloud-native environments and container orchestration.
• Scripting skills in Bash, Python, Ansible or similar.
• Strong self-learning ability and proactive attitude.
• Excellent communication and customer-focused mindset.
• Fluent English.

Responsibilities

• Stage systems in the lab to verify functionality.
• Support remote PS in deploying Allot's products at customers.
• Support remote PS in execution of proof of concepts, trials and demos.
• Deliver technical training internally to Customer Success teams.
• Perform installations and upgrades, as well as Interoperability Testing (IoT).
• Create technical documents including LLD, ATP and MOPs.
• Serve as technical leader.

Skills

DevOps

SysAdmin

Cloud Native

Scripting

Communication

Customer focus

Deployment know-how

English fluency

Tools

Docker

Kubernetes

Containers

Job description

Allot Careers // open Position

It's good to be here

Asia Pacific Customer Success Mumbai , India ● Full time Professional Services Engineer

Job Description

About Allot:

Allot Ltd. is a provider of leading innovative network intelligence and security solutions for service providers worldwide, enhancing value to their customers. Our solutions are deployed globally for network and application analytics, traffic control and shaping, network-based security services, and more. Allot's multi-service platforms are deployed by over 500 mobile, fixed and cloud service providers and over 1000 enterprises. Our industry leading network-based security as a service solution has achieved over 50% penetration with some service providers and is already used by over 18 million subscribers in Europe. Allot. See. Control. Secure. For more information, visit www.allot.com

The Professional Services engineer has a crucial role to the success of the company, delivering new products and solution to Allot customers. Working closely with R&D, Product Management, Pre-sales, solution architecture and peers.

Duties and Responsibilities

• Stage systems offered to customers in the lab to verify the required functionality.
• Responsible for supporting our remote PS in deploying Allot's products at our customers.
• Responsible for supporting our remote PS in execution of proof of concepts, trials and demos.
• Deliver technical training internally to Customer Success teams.
• Perform installations and upgrades, as well as Interoperability Testing (IoT)
• Create technical documents including LLD (low level design), ATP (Acceptance Test Plan) and MOPs (Method of Procedure).
• Serve as technical leader.

Requirements

• Knowledge DevOps engineer or system administrator
• Knowledge with Cloud Native (Dockers, Containers, Kubernetes)
• Scripting skills (Bash, Python, Ansible any others)
• Self-learner
• Excellent communication skills
• Strong customer focus
• Understand complicated technical deployments.
• Fluent English