TS Implementation Engineer (L2) (NTT)

NTT DATA, Inc.; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

NTT DATA, Inc. is seeking a Technical Services Implementation Engineer (L2) in Mumbai, India. The successful candidate will ensure that client solutions meet requirements aligned with Service Level Agreements. Responsibilities include managing installations and break/fix incidents, engaging with clients, and assisting with project documentation. Qualifications include a Computer Science degree and moderate experience in a similar role. The position requires strong problem-solving and communication skills and is an on-site role.

Qualifications

• Moderate level of experience in technical implementation engineering or similar role.
• Experience engaging with clients and conducting presentations.
• Project administration and documentation experience.

Responsibilities

• Own larger portions of installations and break/fix incidents.
• Responsible for problem resolution and troubleshooting.
• Respond to escalated client requests with first line resolution.
• Assist with documentation of standard operating procedures.
• Compile and maintain project administration.

Skills

Technical design understanding

Project management skills

Customer engagement skills

Problem-solving skills

Verbal communication skills

Education

Computer Science / Information Technology Degree

Job description

Position Overview

The primary responsibility of the Technical Services Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.

Key Roles and Responsibilities

• Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
• Take responsibility for problem resolution and troubleshooting.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Compile and maintain project administration.
• Conduct elementary presentations within the customer’s organisation.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
• Expected to take ownership of relevant technologies according to domain or specialization.

Knowledge, Skills and Attributes

• Basic understanding and appreciation of technical design and business principles.
• Demonstrates fundamental project management and administration ability.
• Displays customer engagement skills.
• Demonstrates relevant domain specialist knowledge.
• Good verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure.

Academic Qualifications and Certifications

• Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent.

Required Experience

• Moderate level of years experience in a technical implementation engineering or similar role.
• Demonstrated experience engaging with clients and conducting presentations.
• Demonstrated project administration and documentation experience.

Workplace Type

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.