TS Implementation Engineer (L1)

NTT DATA, Inc.; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

NTT DATA, Inc. is seeking a Technical Services Implementation Engineer (L1) in Mumbai, India. This entry-level role involves working closely with the Implementation Engineering team on configurations and installations. Responsibilities include supporting clients with technical issues and managing less complex break/fix events. Candidates should have a bachelor's degree in Computer Science or IT and some relevant work experience. A proactive approach and good communication skills are essential. The position is on-site.

Qualifications

• Some work experience in a technical implementation engineering or similar role.
• Basic understanding of technical design principles.
• Ability to understand project management and administration processes.

Responsibilities

• Develops the ability to start owning portions of an installation and problem management.
• Functions with the Implementation Engineering team to meet client requirements.
• Provides second line telephonic support under guidance.

Skills

Technical design principles

Project management processes

Verbal communication skills

Client service orientation

Proactive approach

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Technical Services Implementation Engineer (L1) is an entry level engineering role, required to work closely with the Technical Services Implementation Engineering team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

What You'll Be Doing

Key Responsibilities:

• Develops the ability to start 'owning' portions of an installation, break/fix incidents, and problem management.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
• Actions less complex configurations and installations.
• Attends to less complex break/fix events.
• Performs any other related task as required.

Knowledge and Attributes:

• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project management and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands‑on proactive in approach.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.

Required Experience:

• Some work experience in a technical implementation engineering or similar role.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.