MS Engineer L2

NTT DATA, Inc.; Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Job summary

NTT DATA, Inc. is seeking a Networking Managed Services Engineer (L2) based in Mumbai, India. You will monitor clients' IT infrastructure, resolve incidents, and collaborate with internal teams to meet service level agreements. The ideal candidate will have proficiency in technologies like Pulse Secure SSL VPN, Palo Alto, and Cisco Nexus, alongside a Bachelor's degree or equivalent experience. This role offers a hybrid working environment and focuses on incident management and technical support.

Qualifications

• Proficiency with relevant technologies and ticketing tools.
• At least one technical certification in the relevant technologies.
• Strong planning skills with adaptability to changing circumstances.

Responsibilities

• Monitor, investigate, and resolve technical incidents and problems.
• Handle medium complexity incidents and requests as second-line support.
• Communicate with teams and clients, and prepare trend analysis reports.

Skills

Pulse Secure SSL VPN

Palo Alto

Fortinet

Cisco Nexus switches/routers/firewalls

ticketing tools

Education

Bachelor's degree in IT/Computing or equivalent work experience

Job description

As a Networking Managed Services Engineer (L2) at NTT DATA, you will ensure our clients' IT infrastructure and systems remain operational through proactive monitoring, incident resolution, and collaboration with internal teams to meet service level agreements.

Key Responsibilities

• Monitor, investigate, and resolve technical incidents and problems.
• Handle medium complexity incidents and requests as second‑line support.
• Update and log tickets, communicate with teams and clients, and participate in shift handover processes.
• Escalate tickets to Centres of Excellence (CoE) and other teams when necessary.
• Collaborate with automation teams to optimize routine tasks and coach L1 teams.
• Establish monitoring for client infrastructure and manage initial escalations.
• Contribute to change management, logging change requests, executing approved maintenance, and auditing tickets for quality.
• Prepare trend analysis reports and identify automation opportunities.
• Support disaster recovery functions and related duties as needed.

Qualifications

• Proficiency with technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and familiarity with ticketing tools.
• At least one technical certification in the aforementioned technologies.
• Strong planning skills and ability to anticipate and adapt to changing circumstances.
• Adaptability, resilience, and ability to work well under pressure.
• Effective communication across cultures and social groups.
• Active listening and client‑centric communication skills.
• Positive outlook and client‑first attitude.
• Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.

Workplace Type

Hybrid Working.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.