Senior Security Engineer-3

NTT DATA, Inc.; Chennai District; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

NTT DATA, Inc. seeks a Technical Services Implementation Engineer (L3) in Chennai, India. This seasoned role involves providing technical support, managing complex installations, and mentoring junior staff. The ideal candidate holds a Bachelor’s degree in a relevant field and possesses strong problem-solving and communication skills. You will work in a hybrid environment that values diversity and inclusion, with a commitment to professional growth and client success.

Qualifications

• Strong technical design and business principles understanding.
• Experienced in project administration and execution of installations.
• Excellent customer engagement and communication skills.

Responsibilities

• Provide technical support to clients within service level agreements.
• Install and configure software and hardware for clients.
• Manage third-line telephonic and remote support.

Skills

Technical design understanding

Project management

Customer engagement

Proactive problem-solving

Coaching and mentoring

Education

Bachelor’s degree in Computer Science or related field

Project management certification

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and we strive to make a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Technical Services Implementation Engineer (L3) is a seasoned engineering role, responsible for providing technical support to clients. Responsibilities include remotely supporting clients within service level agreements, installing and configuring software and hardware, resolving incidents, performing root‑cause analysis, and adhering to related processes such as change management. The role involves complex environments for installation, configuration, and fault management.

Key Responsibilities

• Interact with clients on site to meet complex requirements of a solution.
• Escalate unresolved problems and issues to relevant third parties.
• Respond to escalated client requests and support client applications to a first‑line resolution.
• Write reports, proposals, and maintain project documentation.
• Assist with documentation of standard operating procedures for installations and fixes.
• Act as coach and mentor to junior Implementation Engineers and Technicians.
• Coordinate activities of engineers in line with performance targets.
• Provide third‑line telephonic, remote, and on‑site support; manage problem resolution.
• Contribute to higher‑complexity design work, providing input as expected.
• Take ownership of relevant technologies according to domain or specialization.

Knowledge and Attributes

• Strong technical design and business principles understanding.
• Experienced project management, administration, and execution of installations.
• Excellent customer engagement and communication skills.
• Proactive problem‑solving approach.
• Ability to work under pressure and meet deadlines.
• Coaching, mentoring, and team guidance experience.

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent in Computer Science, Information Technology, or a related field.
• Specialized training in new technologies and legacy systems is required.
• Project management certification is desirable.

Required Experience

• Seasoned experience in technical implementation engineering or a similar role.
• Experience engaging with clients and delivering presentations.
• Project administration, documentation, and report writing experience.
• Project management experience.

Workplace type

Hybrid Working.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.