Travel Support Services Professional

Sutherland; Hyderabad; On-site; INR 450,000 - 750,000; Full time

Job summary

Sutherland in Hyderabad, India is seeking a Travel Support Services professional to manage travel bookings, coordinate with vendors, and provide proactive travel support while ensuring adherence to company policies.

The role includes preparing itineraries, monitoring travel expenses, and analyzing data to optimize programs, with a focus on operational efficiency and employee satisfaction in a fast-paced environment.

Qualifications

• Experience in managing corporate travel bookings and itineraries.
• Strong communication and interpersonal skills.
• Proficient in MS Office and travel software.

Responsibilities

• Book and manage travel arrangements including flights, accommodations, and visa services.
• Coordinate with airlines, hotels, and transport vendors to secure rates.
• Prepare detailed itineraries and pre-travel briefings.
• Monitor expenses and ensure policy compliance.
• Handle travel inquiries and resolve issues for travelers.
• Maintain travel records and expense reports in the system.
• Analyze travel data to identify cost-saving opportunities.
• Communicate travel requirements with finance, HR, and management.
• Adapt travel plans to employee needs while following guidelines.
• Stay current with travel trends and regulatory changes.

Skills

Travel management software

Excellent communication skills

MS Office Suite

Knowledge of travel policies

Vendor coordination

Tools

CRM systems

Travel analytics tools

Job description

Job Description

Were looking for a detail-oriented and customer-focused Travel Support Services professional to join our team in Hyderabad, India. In this role, you will be the backbone of our travel operations, ensuring seamless travel experiences for our employees and clients. You will manage travel bookings, coordinate with vendors, and provide exceptional support to travelers while maintaining compliance with company travel policies. Your organizational skills and commitment to excellence will directly impact our organizations operational efficiency and employee satisfaction.

• Book and manage travel arrangements including flights, accommodations, ground transportation, and visa services using Global Distribution Systems (GDS) and travel management software
• Coordinate with travel vendors, airlines, hotels, and ground transportation providers to secure competitive rates and resolve service issues
• Prepare detailed travel itineraries and provide pre-travel briefings to employees, including destination information and travel guidelines
• Monitor travel expenses and ensure compliance with company travel policies and budget allocations
• Handle travel-related inquiries and resolve issues promptly, providing proactive support to travelers before, during, and after their trips
• Maintain accurate travel records, documentation, and expense reports in the travel management system
• Analyze travel data and spending patterns to identify cost-saving opportunities and optimize travel programs
• Communicate effectively with internal stakeholders, including finance, HR, and management, regarding travel requirements and updates
• Customize travel solutions based on individual employee needs while adhering to organizational guidelines
• Stay current with travel industry trends, visa requirements, and regulatory changes affecting business travel Qualifications

• Strong knowledge of travel management software and platforms
• Excellent communication and interpersonal skills with the ability to manage multiple stakeholders
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Detailed knowledge of travel policies, visa requirements, and international travel regulations
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Problem-solving abilities and a proactive approach to resolving travel-related challenges
• Familiarity with the Indian travel landscape and local vendor networks
• Experience with expense management and travel cost optimization
• Customer service excellence with a commitment to supporting employee needs
• Ability to work independently and as part of a team in a fast-paced environment
• Preferred: Travel industry certification or training in travel management
• Preferred: Experience with CRM systems and travel analytics tools