Travel Sales Customer Service Representative

SHARDA CONSULTANCY SERVICES; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Delhi-NCR is hiring a Travel Sales Customer Service Representative to help clients with travel bookings, exchanges, and refunds, ensuring a smooth experience.

You will engage customers, process bookings accurately, resolve inquiries, and stay updated on travel products, collaborating with the team to boost satisfaction.

Strong communication, proficiency with customer service tools, and the ability to multitask in a fast-paced environment are essential.

Qualifications

• Strong customer service experience.
• Knowledge of travel sales processes (exchanges & refunds).
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Proficiency with customer service software/tools.

Responsibilities

• Understand travel needs and provide tailored solutions.
• Process bookings, exchanges and refunds accurately.
• Address inquiries and resolve issues related to travel services.
• Maintain knowledge of travel products and services to offer informed recommendations.
• Collaborate with team to improve service delivery and customer satisfaction.
• Document interactions and maintain accurate records in the system.

Skills

Customer service

Travel sales

Communication

Multi-tasking

CS software

Job description

We are seeking a dedicated and enthusiastic Travel Sales Customer Service Representative to join our team in the Delhi-NCR region. In this role, you will be responsible for providing exceptional customer service to clients seeking travel solutions. You will assist customers with inquiries related to travel bookings, exchanges, and refunds, ensuring a smooth and satisfactory experience.

Key Responsibilities:

• Engage with customers to understand their travel needs and provide tailored solutions.
• Process travel bookings, exchanges, and refunds accurately and efficiently.
• Address customer inquiries and resolve issues related to travel services.
• Maintain up-to-date knowledge of travel products and services to provide informed recommendations.
• Collaborate with team members to enhance customer satisfaction and improve service delivery.
• Document customer interactions and maintain accurate records in the system.

Required Skills:

• Strong customer service skills with a focus on client satisfaction.
• Knowledge of travel sales processes, including exchanges and refunds.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using customer service software and tools.

If you are passionate about travel and enjoy helping others, we encourage you to apply for this exciting opportunity to be part of our dynamic team.

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