Travel Sales & Customer Relationship Executive

JUST TRAVEL; Bengaluru; Sur place; INR 201 000 - 279 000; Plein temps

Avantages offerts par ce poste

Performance-based incentives

Comprehensive training

Career growth opportunities

Résumé du poste

Just Travel in Bengaluru is seeking a motivated Travel Sales & Customer Relationship Executive to handle enquiries, promote holiday packages, and convert leads into bookings. The role emphasizes building lasting client relationships and delivering personalized travel solutions with a consultative sales approach.

Requirements include a graduate degree and 1–3 years in travel sales or related roles; fluency in English is essential, Kannada/Hindi is a plus.

Qualifications

• Graduate in any discipline; travel/tourism or hospitality qualification preferred.
• 1–3 years of travel sales or related experience.
• Fluent English; Kannada or Hindi knowledge is a plus.

Responsabilités

• Enquiry Management: Handle inquiries via phone, WhatsApp, email, social media, and digital ads.
• Consultation & Advisory: Understand client preferences, travel requirements, and budgets to recommend tailored packages.
• Product Promotion: Promote domestic/international tour packages, group departures, and customized itineraries.
• Costing & Quotations: Coordinate with travel suppliers to prepare clear quotations, inclusions/exclusions, payment terms and cancellation policies.
• Lead Conversion: Follow up with prospects to convert leads into bookings and meet monthly sales targets.
• Relationship Building: Deliver excellent customer service to drive repeat business and referrals.
• Reporting & Administration: Maintain lead tracking, quotation records, and share sales reports with management.

Connaissances

Fluent English

Kannada/Hindi advantage

Consultative selling

Client negotiation

Follow-up

MS Excel

Email

WhatsApp Business

Target-driven

Customer-focused

Proactive

Formation

Graduate in any discipline; travel/tourism or hospitality preferred

1–3 years travel sales or related experience

Description du poste

JOB OVERVIEW

Just Travel is looking for a motivated and customer-oriented Travel Sales & Customer Relationship Executive to join our growing team in Bengaluru.

The ideal candidate will handle incoming customer enquiries, promote domestic and international holiday packages, generate confirmed bookings, and maintain strong customer relationships. If you have excellent communication skills, a genuine passion for travel, and a knack for sales conversion, we would love to connect with you.

KEY RESPONSIBILITIES

• Enquiry Management: Handle prospective customer enquiries received via phone, WhatsApp, email, social media, and digital advertisements.
• Consultation & Advisory: Understand client preferences, travel requirements, and budgets to recommend tailored holiday packages.
• Product Promotion: Promote domestic/international tour packages, group departures, and customized itineraries.
• Costing & Quotations: Coordinate with travel suppliers and internal operations teams to prepare and share clear quotations, inclusions/exclusions, payment terms, and cancellation policies.
• Lead Conversion: Follow up consistently with prospects to convert leads into confirmed bookings and hit monthly sales targets.
• Relationship Building: Deliver superior customer service to build long-term relationships, driving repeat business and client referrals.
• Reporting & Administration: Maintain accurate lead tracking, quotation records, and follow-up data; share regular sales performance reports with management.

SKILLS & QUALIFICATIONS

• Education: Graduate in any discipline (a degree/diploma in Travel & Tourism or Hospitality is preferred).
• Experience: 1-3 years of experience in travel sales, holiday package sales, tour operations, or customer service.
• Language Skills: Fluent verbal and written communication in English. Knowledge of Kannada and/or Hindi will be an added advantage.
• Core Skills: Strong consultative selling, client negotiation, and follow-up capabilities.
• Technical Skills: Basic computer proficiency, including MS Excel, email, and WhatsApp Business.
• Mindset: Target-driven, customer-focused, proactive, and eager to learn new destinations.

SALARY & BENEFITS

• Fixed Salary: ₹18,000 - ₹25,000 per month (depending on experience and skills).
• Incentives: Attractive performance-based sales incentives.
• Training: Comprehensive training on travel packages, destinations, and company processes.
• Career Growth: Clear progression opportunities within a growing travel business.

WHO SHOULD APPLY?

• Candidates with experience in travel agencies, tour operators, holiday package sales, or customer-facing sales roles.
• Freshers or professionals with strong sales and communication skills and an active interest in the travel industry.